Jacob Williams

Operations & Compliance

• Ensured regulatory compliance, licensing, and survey readiness
• Led state inspections, audits, policy updates, and incident management
• Oversaw risk management and safety protocols

Staff Leadership & Human Resources

• Recruited, onboarded, trained, and evaluated staff
• Managed coaching, discipline, conflict resolution, and retention
• Coordinated required certifications and in-service training

Resident Care & Quality

• Collaborated with nursing leadership on care planning and acuity
• Monitored quality indicators and resident satisfaction
• Ensured person-centered care, dignity, and privacy standards

Family & Community Relations

• Primary contact for family concerns, care conferences, and escalations
• Coordinated admissions, discharges, and transitions of care
• Supported tours, referrals, and community partnerships

Financial & Strategic Support

• Assisted with rate setting and care level pricing
• Monitored labor costs, staffing efficiency, and occupancy
• Analyzed revenue, expense, and census trends

Emergency & Administrative Leadership

• Served as Acting Executive Director in administrator’s absence
• Led emergency response and preparedness planning

Technology & Systems

• Oversaw EHR, scheduling, billing, and timekeeping systems
• Ensured accurate documentation and process improvements

• Manage patient inquiries, ensuring accurate records and efficient insurance verification.
• Enhance patient intake, resolving issues swiftly and maintaining data precision.
• Collaborate with teams to streamline processes, improving patient experience.
• Address diverse patient needs, delivering prompt solutions and maintaining service quality.

• Worked hand in hand with the building administrator in performing key tasks to business operations.
• Learned Assisted living regulations and management strategies
• Updated key building documentation.

• Organize networking events linking students with healthcare experts, enhancing career growth.
• Lead initiatives connecting students to healthcare leaders, fostering professional relationships.
• Coordinate student-healthcare leader events, driving impactful career opportunities.
• Facilitate student and healthcare leader interactions, promoting career development.
• Plan events for students and healthcare leaders, encouraging professional connections.

• Manage patient inquiries, ensuring accurate records and efficient insurance verification.
• Enhance patient intake, resolving issues swiftly and maintaining data precision.
• Collaborate with teams to streamline processes, improving patient experience.
• Address diverse patient needs, delivering prompt solutions and maintaining service quality.

• Conducted door-to-door sales, building a loyal customer base and securing long-term contracts.
• Managed customer accounts, enhancing client satisfaction and retention through effective negotiation.
• Negotiated contracts, achieving favorable terms and strengthening business relationships.
• Delivered consistent client growth, contributing to significant revenue increases.
• Resolved customer issues efficiently, improving service delivery and client trust.

• Conducted regular building inspections, ensuring optimal conditions and customer satisfaction.
• Assisted clients with facility needs, enhancing user experience and operational efficiency.
• Executed maintenance tasks, reducing downtime and improving building reliability.
• Collaborated with team to address facility issues, fostering a supportive work environment.

• Addressed customer issues via phone, boosting satisfaction and product knowledge.
• Communicated product details to enhance sales and customer understanding.
• Handled inquiries, identifying cross-sell opportunities for increased client engagement.

• Conducted regular building inspections, ensuring optimal conditions and customer satisfaction.
• Assisted clients with facility needs, enhancing user experience and operational efficiency.
• Executed maintenance tasks, reducing downtime and improving building reliability.
• Collaborated with team to address facility issues, fostering a supportive work environment.