Jacob Wilson

· Greeted guests in a welcoming and professional manner.

· Answered phone calls to give information to callers, take messages or transfer calls to appropriate individuals.

· Sorted mail and distributed it to guests as needed. Kept records of mail for guests that had left until they were able to collect it.

· Performed data entry into computers, ensured accuracy of all information entered.

· Often acted as a mediator between hostile guests and de-escalated situations as necessary.

· Kept inventory of all communications equipment. Managing all records of signed out equipment to ensure accountability of all equipment.

· Responded to network trouble tickets in a timely manner to ensure continuity of mission critical communication channels.

· Was expected to master and implement the use of new communications equipment rapidly. And to then be able to train new Rangers on the use of the equipment as quickly as possible.

· Schedule VTC meetings for commanders and troubleshoot any issues that arose.

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