Jacob Wirtz
Zimmerman,MN
Summary
Customer-focused professional with experience in team leadership and a passion for technology and customer satisfaction. Skilled in managing onboarding processes, customer engagement, and delivering technical solutions to meet customer goals. Excels in fast-paced environments requiring multitasking and quick problem-solving.
Overview
11
11
years of professional experience
Work History
Store Manager
G-Will Liquors
09.2022 - Current
- Led customer-focused operations by proactively managing store processes to ensure a seamless customer experience, fostering strong client satisfaction.
- Streamlined onboarding procedures for new team members to meet high operational standards quickly, enhancing both team efficiency and customer service quality.
- Coordinated schedules based on forecasted customer demand, optimizing team member deployment to improve response times and reduce operational bottlenecks.
- Built collaborative, customer-oriented team environments, enhancing client engagement through consistent, proactive communication and support.
- Implemented strategic inventory control processes, reducing risk and ensuring resources aligned with customer demand, contributing to a stable and satisfying client experience
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Led team in ensuring customer satisfaction through organized store processes, quick issue resolution, and effective communication
Team Lead
Target
02.2019 - 09.2022
- Directed team operations with a focus on customer engagement, supporting smooth workflows and client interactions to exceed customer expectations in a high-paced setting.
- Oversaw multi-channel communication between departments and customer, efficiently coordinating resources to resolve client issues and support timely service delivery.
- Identified and resolved service challenges, addressing immediate customer needs while collaborating with senior management to improve long-term processes.
- Delivered training and mentorship to team members on customer service techniques, fostering team capabilities in addressing customer needs and maintaining high service standards.
- Prioritized adaptability and responsiveness in a dynamic environment, consistently meeting deadlines and managing risks to uphold a high level of customer satisfaction.
Perishable Assistant
Target
02.2014 - 02.2019
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements
- Controlled and tracked inventory loss due to spoilage or unmet quality standards
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access
- Coordinated product rotation according to expiration date and quality parameters
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty
Education
Associate of Arts - General Studies
Anoka-Ramsey Community College
Minneapolis, MN05.2022
High School Diploma -
Elk River Senior High School
Elk River, MN05.2013
Skills
- Employee Evaluation
- Key performance indicators
- Critical Thinking
- Strategic planning
- Policies and procedures
- Customer Relationship Management
- Onboarding Process Coordination
- Communication and Customer Engagement
- Time and Resource Management
- Problem Solving and Risk Management
Timeline
Store Manager
G-Will Liquors
09.2022 - Current
Team Lead
Target
02.2019 - 09.2022
Perishable Assistant
Target
02.2014 - 02.2019
High School Diploma -
Elk River Senior High School
Associate of Arts - General Studies
Anoka-Ramsey Community College