Jacob Wisdom
Tustin,CA
Summary
My journey began in the U.S. Army, where I honed my leadership and resilience. Eager to expand my technical prowess, I transitioned to the civilian IT realm, tackling diverse roles like System Administrator for an online higher education facility and Knowledge Operations Specialist for the U.S. Air Force. Fueled by a passion for IT and a commitment to growth, I now seek a new opportunity to utilize my multifaceted skills and make a lasting impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator
The Taft University System, University And School Of Law
04.2022 - Current
- Comprehensive skillset in managing, troubleshooting, and upgrading Windows systems, ensuring optimal performance and security.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Spearheaded the migration of our company's infrastructure from a legacy Windows 2003 File Server to a modern Microsoft 365 environment with Azure AD.
- Extensive experience safeguarding digital assets through file system and storage upgrades while ensuring redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Identify areas for technological improvement, prioritizing usability and streamlining workflows.
- Administer and support Office 365 suite configurations and policies.
- Proficiency in OneDrive, Teams, SharePoint, and other O365 tools, tailoring solutions that meet user-specific needs and foster seamless collaboration.
Knowledge Operations Management Specialist
U.S. Air Force Reserve
10.2021 - Current
- Ensure vital data, from launch manuals to intelligence reports, flows smoothly and securely.
- Analyze information requirements and manage complex enterprise systems to empower users with the right data at the right time.
- Migrating outdated systems to modern digital environments, safeguarding knowledge against threats, and optimizing accessibility.
- Utilize SharePoint to migrate data, build secure collaboration spaces, and streamline workflows.
- Train Air Force personnel on utilizing SharePoint's full potential, conducting workshops, and providing ongoing support to troubleshoot technical issues.
Senior Field Technical Support Associate
NTT Data, Desert Regional Medical Center
10.2021 - 04.2022
- Assisting users across multiple systems and applications, administering solutions to restore service and functionality.
- Leverage ticketing systems to streamline support processes and collaborate seamlessly with supervisors to ensure timely resolution for every customer inquiry.
- Offer troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and POTS (Plain Old Telephone Systems).
- Install, maintain, and optimize desktop/notebook configurations at customer sites and performing maintenance and repair services
- Performe troubleshooting, parts replacement, system upgrades, hardware deployments, and repair on client assets (desktops, notebooks, printers, and associated peripherals) in campus/remote locations.
Information Technology Specialist (25B)
US Army
07.2016 - 03.2021
- Honed leadership, teamwork, and critical thinking skills under pressure.
- Expertise lies in ensuring smooth operations, even in complex technological environments.
- Extensive experience troubleshooting and maintaining Global Positioning System (GPS) Electronic Attack (EA) equipment for an organization exceeding 100 personnel, guaranteeing operability for critical business travel. This includes meticulous hardware repairs, software troubleshooting, and proactive maintenance advice for optimal performance.
- Maintain computer systems across diverse security domains (Unclassified/Secret/Secret RelKorea) and troubleshoot network issues to ensure flawless connectivity for all users.
- Troubleshoot and repair a wide range of equipment, from hardware and software to peripherals, smartphones, VideoTeleConference (VTC) suites, and Cisco VoIP phones.
Education
Associate of Science - Computer Science
Irvine Valley College
Irvine, CA05.2025
Skills
- File System Administration
- Hardware/Software Installation
- Server Improvements
- System Upgrades
- VoIP
- Resiliency
- Remote Conferencing Support
- Technical Support
- Project Coordination
- ConnectWise/Screen Connect
Accomplishments
Awarded the Armed Forces Service Medal and the Humanitarian Service Medal for dedication to service and contribution to global stability during service in the United States Army.
Certification
CompTIA A+
CompTIA Net+
CompTIA ITF+
Additional Information
I maintain a current Secret Clearance.
Timeline
System Administrator
The Taft University System, University And School Of Law
04.2022 - Current
Knowledge Operations Management Specialist
U.S. Air Force Reserve
10.2021 - Current
Senior Field Technical Support Associate
NTT Data, Desert Regional Medical Center
10.2021 - 04.2022
Information Technology Specialist (25B)
US Army
07.2016 - 03.2021
Associate of Science - Computer Science
Irvine Valley College
CompTIA A+
CompTIA Net+
CompTIA ITF+
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