Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jacob Wood

Davenport,Florida

Summary

Dynamic Trainer with a proven track record in developing structured training plans that significantly enhance student learning outcomes. Excellent in managing tight schedules independently, ensuring efficient program delivery while demonstrating strong skills in training, customer service, and mentoring new hires. Aiming to utilize extensive experience to foster exceptional customer service and promote best practices throughout the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Trainer

Chick-fil-A
Davenport, Florida
10.2023 - Current
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Assisted in training new employees on proper customer service techniques.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured all guests were satisfied with their meals by checking back periodically throughout their meal time.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Listened attentively to customer needs and concerns while demonstrating empathy.

Delivery Driver Assistant

Liberty Transportation LLC
Haines City, Florida
01.2023 - 08.2023
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Maintained high standards of customer service during delivery of products to both residential and commercial areas.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Requested customer signatures for deliveries.
  • Presented order bills and collected payments for deliveries.
  • Documented delivery information, updating after each stop.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Loaded merchandise onto truck based on size, weight, and fragility requirements.
  • Notified dispatch when a job was completed so they could assign another task promptly.
  • Communicated with dispatcher regarding route changes or delays due to traffic or weather conditions.

Nursing Program

Ridge Community High School
Haines City, Florida
08.2020 - 05.2023
  • Applied basic medical technology and abbreviations to enter and retrieve computerized information.
  • Utilizing the nursing simulation lab to practice and refine skills, I developed safety programs based on OSHA, DOT, NFOA, and industry best practices.
  • Assisted the patient with hygiene, mobility, hydration, elimination, and nutritional needs.
  • Provided routine treatments and maintained a safe, clean, neat, and organized patient environment.

Education

High School Diploma -

Ridge Community Highschool
Haines City, FL
05-2023

Skills

  • Training & Development
  • Feedback delivery
  • Manage Training Data
  • Customer Focus Strategy
  • Conflict resolution
  • Excellent time management

Certification

  • Food safety certificate

References

References available upon request.

Timeline

Trainer

Chick-fil-A
10.2023 - Current

Delivery Driver Assistant

Liberty Transportation LLC
01.2023 - 08.2023

Nursing Program

Ridge Community High School
08.2020 - 05.2023

High School Diploma -

Ridge Community Highschool

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Jacob Wood