Jacob Woodhams
Tampa,FL
Summary
Dynamic Health Benefits Advisor with a proven track record at James A. Haley Veterans’ Hospital, specializing in VA software and effective client communication. Enhanced enrollment processes and overall veteran satisfaction through strong organizational and analytical skills. Achieved notable improvements in patient service delivery while maintaining a professional demeanor and active listening skills. Committed to further advancing Veteran support services.
Overview
6
6
years of professional experience
Work History
Health Benefits Advisor/Program Support Assistant – Enrollment/Eligibilities
James A. Haley Veterans’ Hospital (JAHVH)
04.2019 - Current
- Successfully enrolls and registers a significant number of Veterans into the Computerized Patient Record System (CPRS) and Veterans Health Administration (VHA) Enrollment System (ES) systems
- Efficiently processes and issues Veteran Health Identification Cards (VHICs) to Veterans
- Streamlines the enrollment process to improve patient satisfaction and reduce wait times
- Effectively communicates complex healthcare information to Veterans in a clear and concise manner
- Actively engages with Veterans to understand their healthcare needs and connect them with appropriate services
- Provides comprehensive guidance to Veterans on VHA benefits and eligibilities, including Toxic Exposure Risk Activity (TERA) Cohort factors as reasonably prudent in protecting the health of Veterans
- Successfully schedules timely initial appointments for primary care physicians (PCPs), Patient Aligned Care Teams (PACTs), and dental services
- Utilizes scheduling software to optimize appointment availability and minimize wait times
- Proactively addresses scheduling conflicts and re-schedules appointments as needed
Program Support Assistant - Visual Impairment Services Team (VIST)
James A. Haley Veterans’ Hospital (JAHVH)
01.2023 - 10.2024
- Provides exceptional customer service to Veterans and their families, including legally blind and low vision individuals, by actively connecting, expressing appreciation, addressing concerns, and empowering them
- Serves as the primary, direct scheduler for the VIST Clinics’ Veterans for their initial and annual reviews for their enrollment in the facility’s VIST program using Veterans Health Information Systems and Technology Architecture (VistA) Scheduling Graphical User Interface (GUI)
- Serves as the primary, direct scheduler for the Blind Rehabilitation Outpatient Specialist (BROS) Clinic visits for the facility’s BROS using VistA Scheduling GUI
- Serves as the primary, direct scheduler for the Low Vision Clinics, efficiently scheduling Veterans' appointments using VistA scheduling options
- Collaborates with ophthalmologists, optometrists, and VIST coordinators to ensure optimal scheduling for Veterans' individual needs
- Edits, publishes, and maintains VIST program forms and applications, including resource guides, newsletters, HISA grant applications, and instructions
- Proactively contacts Veterans regarding upcoming annual reviews to minimize missed appointments
- Works collaboratively with eye care professionals to guarantee Veterans receive the highest quality of care, tailored to their unique requirements
- Organizes and prioritizes daily tasks to maximize efficiency in administrative duties
- Provides administrative support to Facility Management Services, facilitating office assignments, moves, and ensuring employee needs are met
- Screens and triages phone calls and visitors, offering administrative assistance it is required
- Maintains and coordinates schedules for VIST coordinators, blind rehabilitation specialists, low vision optometrist, and low vision therapist
- Upholds accurate inventory control of clinic supplies
Program Support Assistant - Psychology
James A. Haley Veterans’ Hospital (JAHVH)
09.2019 - 01.2023
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
- Streamlined new employee onboarding for MH&BSS alongside hiring managers, reducing processing time for their employment
- Managed pre-employment packets and ensured their accuracy for new hires
- Facilitated employee PIV credential acquisition by collaborating with security
- Provided comprehensive onboarding and offboarding support, from orientation to advising on clearance procedures
- Efficiently managed CPRS assignments and re-assignments for MHTCs through PCMM
- Developed and maintained a comprehensive directory and call list for the Psychology section (80+ employees)
- Documented key decisions and action items from bi-monthly Psychology staff meetings
- Supported the creation and delivery of vital administrative training sessions (e.g., Records Management policy overview)
- Served as the primary point of contact for new employees, facilitating integration with various hospital departments
- Collaborated with Facility Management Services to optimize office space utilization, relocations, and employee needs fulfillment
- Improved key access turnaround time from months to within 1 week for MH&BSS employees across 9 locations through collaboration with the Locksmith Service
- Served as the MH&BSS Records Liaison Officer, responsible for collecting, indexing, and securing Protected Health Information (PHI), fiscal records, and administrative data
- This was reflected by the Behavioral Health score receiving only one deficiency Joint Commission survey in August 2022
- Effectively resolved interdepartmental issues, collaborating with supervisors and Fiscal personnel to address timecard concerns and interpret time and leave policies
- Efficiently processed employee timecards in VATAS for 6 Psychology sections, including covering for teammates during absences
- Established and maintained project databases, such as the continuously updated telework tracker
- Led and participated in various MH&BSS performance improvement initiatives, including the successful sorting, cataloguing, and archiving of 7 years of neuropsychology records to a NARA-approved facility
- Contributed to the development and maintenance of an electronic personnel folder repository, ensuring secure storage, and tracking of competency documents for 300 employees
- Assisted Section and Service Chiefs in managing electronic personnel folders
- Drafted and edited internal communications within the Psychology section
- Maintained the waiting room schedule for the Mental Health Outpatient Clinic during COVID-19 restrictions, ensuring efficient patient flow with limited capacity
- Served as the MH&BSS Records Liaison Officer (RLO) to collect, index, and store of Protected Health Information (PHI), fiscal records, and other administrative data
- Supported the planning and execution of various program activities, such as the monthly Dementia Board
Health Technician – Patient Transportation
James A. Haley Veterans’ Hospital (JAHVH)
04.2019 - 10.2019
- Enhanced Veteran Experience: Built trusting relationships with veterans, ensuring their satisfaction with care at JAHVH
- Promoted patient self-empowerment through healthy habits and listened to and addressed their concerns
- Provided clear information and options to address patient needs, fostering trust and positive interactions
- Adhered to strict safety and infection control protocols, ensuring a sterile environment and reporting equipment hazards
- Effectively prioritized work requests to ensure critical tasks were completed efficiently
- Maintained accurate logs of transport and carrier activities
- Closely monitored patient status and conditions, reporting changes to medical staff promptly
- Demonstrated initiative by co-founding the team to assist veterans at JAHVH
- Safely assisted veterans with transportation and facility navigation
Education
Master of Healthcare Admin - Healthcare Administration
University of West Florida
Pensacola, FL, United States12-2026
Bachelor of Applied Science - Management & Supervision - Health Care Management
Northwest Florida State College
Niceville, FL, United States05.2017
Associate of Arts -
Northwest Florida State College
Niceville, FL, United States08.2011
Skills
- Professional Demeanor
- Experienced in Software Utilization
- Engaged Listening Skills
- Strong Organizational Time Skills
- Analytical Problem-Solving
- Organized Record Management
- Appointment Management
- Client Communication Skills
Languages
English - Native/Advanced
Spanish - Intermediate
Brazilian Portuguese - Novice
Jobrelatedtraining
- 08/28/24, VISN 8 Lean Six Sigma Yellow Belt Certified: Empowerment of Young Veterans Diversity, Equity, and Inclusion at the James A. Haley Veterans’ Hospital
- 01/04/24, PMDB Part II
- 07/25/23, VATAS Refresher Timekeeping Course (VA 4637212)
- 06/23/23, Stepping with PRIDE Graduate
- 02/13/23, VHA National Standardized Scheduler Onboarding Post Test
- 02/10/23, VHA National Standardized Scheduler Onboarding Program
- 06/22/22, VISN 8 Outward Leadership Training (VA 4559192)
- 05/24/22, Developing and Implementing an Outward Mindset Training (VA 4621392)
- 12/10/21, The Role of the TCT in Telehealth (VA #4492400)
- 03/19/21, VATraining – Introduction to Health Care Data Analytics
- 01/12/21, RAFT - Introduction to Excel Office - 2016
- 01/13/21, RAFT - Using Formulas and Functions Excel Office - 2016
- 01/14/21, RAFT - Creating and Editing Charts in Excel Office - 2016
- 01/19/21, RAFT - Creating and Editing Pivot Tables in Excel Office – 2016
- 01/20/21, RAFT - Advanced Formulas and Functions in Excel Office – 2016
- 01/06/21, Records Management for Records Officers and Liaisons (WBT)
- 11/19/20, Timekeeper Training
- 07/19/19, RS: VISN 8 VA Voices Experience
References
References available upon request.
Timeline
Program Support Assistant - Visual Impairment Services Team (VIST)
James A. Haley Veterans’ Hospital (JAHVH)
01.2023 - 10.2024
Program Support Assistant - Psychology
James A. Haley Veterans’ Hospital (JAHVH)
09.2019 - 01.2023
Health Benefits Advisor/Program Support Assistant – Enrollment/Eligibilities
James A. Haley Veterans’ Hospital (JAHVH)
04.2019 - Current
Health Technician – Patient Transportation
James A. Haley Veterans’ Hospital (JAHVH)
04.2019 - 10.2019
Master of Healthcare Admin - Healthcare Administration
University of West Florida
Bachelor of Applied Science - Management & Supervision - Health Care Management
Northwest Florida State College
Associate of Arts -
Northwest Florida State College
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