JACOB WOODLEE
Bulverde,Texas
Summary
Reliable and dynamic with multiple years of experience in fast-paced environments. Demonstrated multitasking, prioritization, and organizational skills. Focused on improving customer experience, strengthening loyalty, and supporting sales growth.
Overview
7
7
years of professional experience
Work History
Sandwich Artist
Subway
Plano, TX
10.2019 - 04.2020
- Prepared sandwiches according to customer specifications, enhancing dining experience.
- Greeted customers and accurately processed orders to ensure satisfaction.
- Operated cash register and managed transactions to maintain smooth service flow.
- Restocked ingredients and maintained cleanliness to food and health safety standards.
- Trained new employees on food safety and sandwich prep.
Assistant Manager
Dominos
Plano, TX
07.2021 - 12.2021
- Managed high-stress situations, ensuring team cohesion and customer satisfaction during peak times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated driver routes to enhance delivery efficiency, improving service timelines and customer satisfaction.
- Executed procedures for handling, counting, and reconciling monetary funds, ensuring accuracy and accountability.
- Responded to customer requests for products, services, and company information.
- Prepared food and maintained food safety standards in a clean, safe workplace.
ACV Supervisor I
TitleMax/CCFI
Carrollton, TX
06.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely task completion.
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced customer satisfaction through timely response to inquiries and effective resolution of concerns.
- Increased team productivity by implementing efficient workflows.
- Assisted in the training and development of new hires.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to a more skilled workforce.
Fraud Prevention Specialist
Conduent
San Antonio, TX
05.2025 - 08.2025
- Served as primary point of contact for clients and customers, facilitating effective communication and support.
- Managed inbound calls and addressed inquiries with professionalism, ensuring timely and accurate responses.
- Troubleshot and resolved customer issues, escalating complex problems to the appropriate department.
- Entered and maintained customer information in web-based systems, ensuring data accuracy and security compliance.
- Adhere to company policies, procedures, and confidentiality standards while collaborating with team members to improve processes.
- Meet and exceed performance metrics, including call handling, quality standards, and customer satisfaction.
Kitchen Manager
McDonald's
Bulverde, TX
02.2026 - 06.2026
- Oversaw kitchen operations and workflows to ensure smooth service delivery.
- Ensure that all food is prepped and prepared according to McDonald's standards and the food safety standard.
- Adhered to food preparation procedures and safety standards to guarantee compliance.
- Verified staff training and performance to maintain service quality.
- Improved customer satisfaction by addressing feedback and ensuring quality service and complaints related to food quality and service.
Warehouse Worker/Ranch Hand
Stock Up Supply
Bulverde, TX
06.2026 - Current
- Assisted with care and management of livestock, including cows, goats, sheep, and pigs, ensuring animal welfare and show readiness.
- Performed heavy lifting tasks to support production and logistics operations.
- Packaged and shipped e-commerce orders, ensuring timely delivery and customer satisfaction.
- Produced various in-house products for online sale, contributing to overall sales variety.
- Operated laser engraving equipment to create customized products for customers.
- General Yard work/Barn work.
Education
Associates of Applied Science - Banking and Financial Services
Collin County Community College
Plano, Texas12-2023
Skills
- Food safety standards
- Training and mentoring
- Attention to detail
- Leadership
- Stress management
- Goal orientation
- Quick learning
- Communication skills
- Software proficiency
Awards
Graduated Cum Laude, 3.6 GPA, Nominated to The National Society of Leadership and Success.
Certifications
Microsoft Office, Banking and Financial Services, and Food Handlers Cert.
Timeline
Warehouse Worker/Ranch Hand
Stock Up Supply
06.2026 - Current
Kitchen Manager
McDonald's
02.2026 - 06.2026
Fraud Prevention Specialist
Conduent
05.2025 - 08.2025
ACV Supervisor I
TitleMax/CCFI
06.2023 - 10.2024
Assistant Manager
Dominos
07.2021 - 12.2021
Sandwich Artist
Subway
10.2019 - 04.2020
Associates of Applied Science - Banking and Financial Services
Collin County Community College