Jacob Wright
Welch,WV
Summary
Flexible Technical Support Engineer with two years of experience helping clients maintain smooth operations. Expertise in technical systems and electrical environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Actalent
02.2022 - 04.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Education
Bachelor of Science - Engineering
Massachusetts Institute of Technology
Cambridge, MA03.2021
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Software Installation
- Employee Training
Hunting, Fishing, Baseball, Football
I always grew up playing baseball, from throwing in the back yard to making plays for my high school team. Along with that I play football. In high school I played running back being a great rusher fot the team. During my downtime I like to relax by sitting on the creek bank casting a line, but during the fall, the tree stand is where you'll find me. When it comes to hunting I'm very dedicated and I treat my job the same.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Technical Support Engineer
Actalent
02.2022 - 04.2024
Bachelor of Science - Engineering
Massachusetts Institute of Technology
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