Summary
Overview
Work History
Skills
References
Timeline
Generic

Jacob Yancey

Huntsville,AL

Summary

Analytical Desired Position with solid background in data analysis and business intelligence. Known for translating complex data sets into actionable business insights and contributing to strategic decision-making processes. Demonstrated expertise in statistical analysis and data visualization.

Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.

Overview

15
15
years of professional experience

Work History

Remote Member Experience Manager

Weight Watchers International
11.2024 - Current
  • Implemented innovative solutions that addressed emerging trends in customer behavior, driving continuous improvement in overall satisfaction scores.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Aligned with customer needs by tailoring support methods and approaches to specific requirements, resulting in a more personalized service experience.
  • Built a loyal client base through exceptional customer service and follow-up communication.
  • Increased customer retention, consistently delivering high-quality service across all regions.
  • Enhanced guest satisfaction by efficiently managing overnight reception tasks and providing excellent customer service.
  • Provided exceptional customer service while troubleshooting complex network issues remotely or onsite as necessary.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues related to orders or shipments.

Remote Client Support Specialist

Weight Loss Centers of Huntsville
01.2021 - 01.2023
  • Managed client journeys through personalized weight loss programs, ensuring high client retention through ongoing support and regular follow-ups
  • Collaborated with clients to develop tailored solutions, addressing their needs at every stage of the weight loss journey
  • Fostered long-term client relationships, delivering exceptional customer service and contributing to high levels of client satisfaction

Intelligent Analyst

United States Army National Guard
02.2010 - 02.2022
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.

Licensed Insurance Agent

Allstate Insurance
06.2018 - 05.2021
  • Achieved consistent sales targets by generating new leads and cross-selling insurance products, meeting or exceeding $25,000 in monthly sales
  • Delivered excellent customer service through personalized insurance recommendations and consistent follow-ups, ensuring a high level of client satisfaction

Customer Service Representative

BCBSAL
01.2015 - 01.2018
  • Provided customer support for health insurance policies, claims, and benefits, delivering clear solutions in a fast-paced environment
  • Resolved escalated issues efficiently, consistently meeting key performance metrics related to customer satisfaction and issue resolution

Skills

  • Customer Experience Management
  • Customer Retention
  • Customer Relationship Building
  • Customer Service
  • Customer liaison
  • Web technologies and services
  • Strategic Planning
  • Persuasive Communication
  • Product and service knowledge
  • CRM proficiency
  • Customer Relationship Management
  • Time Management
  • Organizational Abilities
  • Proven Leadership
  • Self-Starter
  • Strong Communication Skills
  • Strong Problem-Solving Skills
  • CRM Systems Expertise
  • Proficient in Google Suite
  • Proficient in Microsoft Office Suite
  • Sales and Relationship Building
  • Client Retention Strategies
  • Customer Experience Management
  • CRM software
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management

References

Available upon request

Timeline

Remote Member Experience Manager

Weight Watchers International
11.2024 - Current

Remote Client Support Specialist

Weight Loss Centers of Huntsville
01.2021 - 01.2023

Licensed Insurance Agent

Allstate Insurance
06.2018 - 05.2021

Customer Service Representative

BCBSAL
01.2015 - 01.2018

Intelligent Analyst

United States Army National Guard
02.2010 - 02.2022

Similar Profiles

CREATE PROFILE
Jacob Yancey