Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roda Koki

Sterling Heights,MI

Summary

Detail-oriented and dependable healthcare administrative professional with over 20 years of experience in medical office operations. Skilled in scheduling, billing, insurance verification, prior authorizations, and patient relations. Adept at supporting physicians and staff while ensuring compliance, accuracy, and excellent patient service.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Office Manager

Allergy & Asthma Physicians / McLaren Hospital
01.2011 - Current
  • Oversaw daily operations for two practice locations, ensuring smooth workflow and patient satisfaction.
  • Supervised and supported 1 physician and 4 physician assistants, coordinating schedules and daily office flow.
  • Handled medical reception duties: patient check-in/out, scheduling, insurance verification, and payment collection.
  • Managed billing operations, including taking billing calls, posting payments, and working directly with insurance carriers.
  • Coordinated and submitted prior authorizations for medications, procedures, and testing.
  • Assisted providers by helping prepare patients during high-volume times.
  • Coordinated hospital consult registration and scheduling with McLaren, Henry Ford, DMC, and Corewell Health.
  • Ensured proper storage, inventory, and handling of allergy shots in compliance with safety requirements.
  • Communicated test results and updates to patients and physicians in a timely and accurate manner.
  • Maintained compliance with HIPAA, OSHA, and insurance regulations.
  • Trained, mentored, and evaluated front office and support staff to maintain professional standards and efficiency.

Medical Receptionist / ENT Support Staff

Lakeshore ENT (formerly ENT Physicians)
01.2001 - 01.2004
  • Assisted a specialty ENT practice with 5 physicians (Otology/ENT) and 3 audiologists.
  • Completed check-in/out, appointment scheduling, insurance verification, and payment collection.
  • Handled referrals and authorizations for ENT procedures and audiology services.
  • Supported providers by helping coordinate procedures and patient care needs.

Referral Coordinator / Office Assistant

Internal Medicine – Dr. David Alnajjar, MD; Dr. Neran Bajoka, MD; and Dr. Nasrin Oveys, DPM (Podiatry Specialist)
01.1995 - 01.2001
  • Worked as Referral Coordinator, preparing and tracking specialist referrals to ensure patients received timely care.
  • Assisted front office operations: patient intake, scheduling, insurance verification, and payment posting.
  • Helped Dr. Neran Bajoka during routine Pap smears and women’s health visits.
  • Helped Dr. Nasrin Oveys (Podiatry Specialist) with podiatry procedures and patient preparation.
  • Provided translation support to help patients communicate effectively with providers.
  • Assisted physicians in coordinating care across multiple specialties.

Education

High School Diploma - Medical Administrative Studies & Microsoft Excel Training

Warren Career Preparation Center
Sterling Heights, MI

Skills

  • Patient Scheduling & Check-In/Out
  • Billing Calls & Payment Posting
  • Prior Authorizations (Medications, Procedures, Imaging)
  • Referral Coordination & Patient Communication
  • Physician & Clinical Staff Support
  • Insurance Websites & Portals: Availity, BCBS, Priority Health, Medicare, McLaren, Aetna, Cigna, and all Medicaid programs
  • Training & Office Support for Staff
  • HIPAA & OSHA Compliance
  • Patient Relations & Customer Service
  • Cash Handling & Administrative Operations

Certification

  • State of Michigan Licensed Electrologist
  • ID.me Verified & OIG Background Checked

Languages

Arabic
Native or Bilingual

Timeline

Office Manager

Allergy & Asthma Physicians / McLaren Hospital
01.2011 - Current

Medical Receptionist / ENT Support Staff

Lakeshore ENT (formerly ENT Physicians)
01.2001 - 01.2004

Referral Coordinator / Office Assistant

Internal Medicine – Dr. David Alnajjar, MD; Dr. Neran Bajoka, MD; and Dr. Nasrin Oveys, DPM (Podiatry Specialist)
01.1995 - 01.2001

High School Diploma - Medical Administrative Studies & Microsoft Excel Training

Warren Career Preparation Center

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