Jacob Zapien

At Chick-fil-A, I work as a Back of House Team Member responsible for preparing and cooking menu items according to company standards while maintaining high levels of food safety, cleanliness, and efficiency in a fast-paced kitchen environment. I operate kitchen equipment safely, ensure quality control during high-volume rushes, and keep workstations organized and fully stocked. In addition to cooking responsibilities, I handle morning truck deliveries by unloading shipments, checking inventory for accuracy, organizing and stocking items in the freezer, cooler, and dry storage areas, and rotating products using the FIFO method to maintain freshness. I also break down boxes and ensure storage areas remain clean and organized, helping the kitchen stay fully prepared for daily operations.

• My responsibility is processing customer transactions at the checkout counter. I scan items, ensure accurate pricing, and handle various forms of payment, including cash, credit cards, and digital payments. In addition to ringing up purchases, I assist customers with bagging their items and offer help with locating products. I am also tasked with maintaining a clean and organized checkout area, ensuring that registers are stocked with necessary supplies, such as receipt paper and bags. I must also provide excellent customer service, addressing any questions or concerns and promoting a positive shopping experience. As a Walmart online grocery pickup worker I am responsible for efficiently preparing grocery orders placed by customers online. I begin by reviewing incoming orders and carefully selecting items from store shelves, ensuring the right products, quantities, and quality standards are met. This includes checking for freshness, expiration dates, and any damaged goods. Once the items are picked, I packs them securely into bags or boxes to keep them organized and protected. If an item is out of stock, I often communicate with the customer to offer substitutions. Finally, I bring the completed orders to the designated pickup area, where customers can retrieve their groceries. The role also involves providing excellent customer service, which may include assisting with loading groceries into customers’ vehicles when they arrive for pickup.