Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Zapp

Minneapolis,MN

Summary

Hello! I am Jacob and you will never meet someone as determined as me! I work hard, I work reliably. I can be called upon to step up when needed, and I excel in working in teams and under pressure!

Overview

7
7
years of professional experience

Work History

Pesticide Application Technician

BioLawn
03.2024 - Current
  • Apply safer fertilizers and pesticides to customers lawns throughout the growing season.
  • Participate in management decisions of marketing and program development.
  • Ability to drive a company vehicle to and from locations.
  • Follow all safety requirements on, off and driving to and from the job site.
  • Help identify, diagnose, and treat potential issues on customers lawn.
  • Follow all labels when performing applications.
  • Perform other assigned duties.

Aquatics Supervisor

Great Wolf Lodge
06.2022 - 02.2024
  • Assists in the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests
  • Responsible for the management of the lifeguards in their assigned area, enforcing established rules, complying with regulations and maintaining a professional appearance and demeanor
  • Follow and enforce established park and employee rules, regulations and procedures
  • Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management

Lead Host

1ST RND
02.2022 - 07.2022
  • Greeted and acknowledged guests by escorting them to assigned tables or communicating delays and offering additional services such as beverages to keep them occupied while waiting
  • Presented menus, created personal dining experience, answered questions, and offered information on menu items, beverages, and specials
  • Accepted and organized reservations, and prioritized reservations to accommodate customers
  • Prepared seating assignments prior to service and presented plans to restaurant staff during pre-shift meetings
  • Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Addressed guest requests or complaints and escalated major complaints to the manager

Package Handler

Amazon
08.2021 - 02.2022
  • Picked and packed orders in a fast-paced environment, following the correct procedures for each task to ensure accuracy and safety
  • Maintained awareness of surroundings at all times to avoid accidents with other associates or customers
  • Loaded and unloaded packages safely from delivery trucks, ensuring that all items were accounted for
  • Worked with a team to manage the flow of work and materials through the warehouse, including picking items for orders
  • Entered data into a computer system related to receiving shipments, storing supplier information, product codes and quantities into a database

Front Desk Agent

Great Wolf Lodge
05.2021 - 08.2021
  • Greeted and welcomed guests and provided them with a positive first impression of the organization
  • Directed guests and answered their questions
  • Kept the office secure by following procedures, monitoring logbooks, and issuing visitor badges
  • Complied with procedures, rules, and regulations on keeping a safe and clean reception area
  • Answered the telephone; taking and relaying messages; provided information to callers
  • Provided administrative and clerical support

Aquatics Supervisor

Wilderness Resort
06.2019 - 05.2021
  • Managed several aquatic staff meetings and in-service training to mentor team members
  • Documented aquatic staff disciplinary action and implemented corrective plans
  • Integrated immediate remediation and restoration for maintenance and operational barriers to maintain a safe aquatic environment
  • Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications
  • Performed safety drills and audits with monthly meetings and training
  • Evaluated delivery and effectiveness of staff to maintain quality aquatic programs

Sporting Goods Associate

Blain's Farm & Fleet
01.2019 - 06.2019
  • Engaged with customers upon entering to satisfy quick questions and locate products
  • Explained to customers benefits of certain types of equipment and apparel and discussed product features
  • Educated customers on latest promotions, sales incentives and other offerings to enable savings and promote loyalty
  • Completed customers' purchases by processing credit and payment cards and placing items in bags
  • Investigated inventory system to check for specific items or specialty products

Crew Trainer

McDonalds
02.2018 - 03.2019
  • Instructed new team members on correct procedures for all areas of operations
  • Stayed up to date on requirements of all team positions to optimize training
  • Lent hands-on training services to maximize employee efficiency
  • Documented needs for performance improvement, safety and customer service to optimize operations
  • Explained goals and expectations required of trainees

Education

Associate of Applied Science - Software Developer

Minneapolis Community And Technical College
Minneapolis, MN
12-2025

Skills

  • Software Installation
  • User Training
  • Customer Service
  • Windows 10
  • Microsoft Outlook
  • Reliable
  • Upbeat
  • Problem Solving
  • Teamwork
  • Good Under Pressure

Timeline

Pesticide Application Technician

BioLawn
03.2024 - Current

Aquatics Supervisor

Great Wolf Lodge
06.2022 - 02.2024

Lead Host

1ST RND
02.2022 - 07.2022

Package Handler

Amazon
08.2021 - 02.2022

Front Desk Agent

Great Wolf Lodge
05.2021 - 08.2021

Aquatics Supervisor

Wilderness Resort
06.2019 - 05.2021

Sporting Goods Associate

Blain's Farm & Fleet
01.2019 - 06.2019

Crew Trainer

McDonalds
02.2018 - 03.2019

Associate of Applied Science - Software Developer

Minneapolis Community And Technical College

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