Jacob Zubkowski
Sherwood,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency and Security Dispatcher
Shell Scotford Refinery
04.2023 - Current
- Monitored CCTV footage around site to ensure no signs of risk or trespassing.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Use of 2-way radios for communication between guards and Emergency Services.
- Use of CAD and RMS systems.
Agent
Alberta Gaming, Liquor And Cannabis
01.2023 - 04.2023
- enter restaurants, casinos, liquor and cannabis stores to ensure safe and proper sales of products.
- Communicate with store workers and ensure proper procedures are in place.
- input data into excel spreadsheets and transferring information digitally.
Automotive Detailer
Sherwood Nissan
09.2022 - 04.2023
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient detailing processes.
- Increased repeat business by building strong customer relationships through excellent communication and service.
- Supported a safe work environment by following established guidelines regarding chemical handling and storage.
Grocery Team Member
Save-On-Foods
11.2020 - 09.2022
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Ski Lift Operator
Sunridge Ski Area
11.2018 - 03.2021
- Enhanced customer experience by efficiently operating ski lift equipment and ensuring safety procedures were followed.
- Reduced wait times for guests by quickly and accurately scanning lift tickets and verifying passes.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
Education
Emergency Communications And Response
MacEwan University
Edmonton, AB04.2023
High School Diploma -
Ardrossan Jr Sr High
Ardrossan, AB01.2022
Skills
- Genetec CCTV monitoring
- Stress Tolerance
- First Aid and Self Harm prevention course
- Computer-Aided Dispatching
- Problem Solving
- Knowledgeable with Google and Microsoft operating systems
Certification
First Aid and CPR
Suicide Prevention, Risk Assessment and Management
WHMIS
Construction Safety Training System
Timeline
Emergency and Security Dispatcher
Shell Scotford Refinery
04.2023 - Current
Agent
Alberta Gaming, Liquor And Cannabis
01.2023 - 04.2023
Automotive Detailer
Sherwood Nissan
09.2022 - 04.2023
Grocery Team Member
Save-On-Foods
11.2020 - 09.2022
Ski Lift Operator
Sunridge Ski Area
11.2018 - 03.2021
Emergency Communications And Response
MacEwan University
High School Diploma -
Ardrossan Jr Sr High