Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Zuniga

Germantown,MD

Summary

Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Server

The Restaurant at Patowmack Farm
Lovettsville, VA
07.2021 - 12.2023
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees to perform duties.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked food before serving it to customers.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided excellent customer service to ensure satisfaction.
  • Set up tables in between patrons to reduce wait times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Internship Student

Daly Computers Inc.
Clarksburg, MD
09.2019 - 06.2020
  • Shadowed staff and learned advanced work.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.
  • Developed and implemented communications strategies for various projects.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained inventory records of all computer equipment.
  • Assessed usefulness of pre-developed application packages and adapted to user environment.
  • Created user accounts, granting access rights as necessary.
  • Resolved conflicts between different operating systems running on the same machine.
  • Configured networks including routers, switches, firewalls, and other related devices.
  • Assisted staff and users with computer malfunctions and program problems.
  • Tested, maintained and monitored computer programs and systems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Clarksburg High School
Clarksburg, MD
06-2020

Skills

  • Menu Memorization
  • Positive and Professional
  • Sales Techniques
  • Quality Control
  • Sales Expertise
  • Performance Improvement
  • Service Prioritization
  • Menu Presentation

References

References available upon request.

Timeline

Server

The Restaurant at Patowmack Farm
07.2021 - 12.2023

Internship Student

Daly Computers Inc.
09.2019 - 06.2020

High School Diploma -

Clarksburg High School

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Jacob Zuniga