Jacoba Alcala

Crest Auto Group

06.2007 - Current

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Acted as first point of contact and set appointments for prospective clients.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
Implemented new email management system to streamline correspondence and response times.
Facilitated communication between departments, improving overall organizational efficiency.
Completed bi-weekly payroll for 15 employees.
Trained team members on new procedures.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Summary