Jacoba Sampson

Assist in planning and executing media-related events, such as press conferences, media briefings, and public relations campaigns.

Perform general administrative duties, such as answering phones, managing emails, and maintaining files.

Ensure all press materials are accurate, engaging, and aligned with the institution’s messaging and branding guidelines.

Write and edit content for newsletters, blog posts, social media, and the institution’s website.

Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Communicate effectively with customers, maintaining a friendly and professional demeanor.

Document actions taken and maintain a detailed log of customer communications.

Provide basic technical assistance and troubleshooting for products or services.

Stay updated on product and service information, policies, and procedures.