Jacob D. Castilleja
Deep Run,NC
Summary
A dedicated Veteran with four years of experience in training and leading Marines so they were proficient in my career field. Exceptional skills in record keeping, problem solving, and communication. Also knowledgeable in different leadership styles, conflict resolution, and a variety of computer programs. Skilled at maintaining positive communications even in stressful situations. Skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
11
11
years of professional experience
Work History
IT Support Technician
Discovery Insurance Company
12.2019 - Current
- Assist employees and customers with any technical issues they may encounter
- Assist new employees with setting up work related hardware/software
- Manage the Helpdesk email which includes solving the problem the user has or forwarding the email to the appropriate person.
Senior Game Advisor
GameStop
07.2017 - 03.2018
- Assisted store management in daily activities
- Provided friendly service to customers in person and on the phone.
Combat Engineer
U.S. Marine Corps
07.2013 - 07.2017
- Expertly managed one million dollars’ worth of equipment and supplies resulting in minimal loss over a period of six months
- Coordinated with other units on how to employ Marines in the engineer field correctly and most efficiently
- Designed classes to help improve the knowledge and efficiency of Marines in the Engineer and Infantry fields
- Assisted in developing a new standard operating procedure for engineers in training
- Supervised a group of four to thirty people in daily tasks resulting in a less stressful work environment
Education
Associate of Applied Science - Criminal Justice
Lenoir Community College
Kinston, NC07.2019
Corporals Distance Education Program -
Training
High School Diploma -
2013
Timeline
IT Support Technician
Discovery Insurance Company
12.2019 - Current
Senior Game Advisor
GameStop
07.2017 - 03.2018
Combat Engineer
U.S. Marine Corps
07.2013 - 07.2017
Associate of Applied Science - Criminal Justice
Lenoir Community College
Corporals Distance Education Program -
Training