Jacobe Marks
Milford
Summary
Proactive and adaptable team member with a background in the food service industry. Recognized for resolving customer inquiries promptly and training staff, contributing to improved processes and enhanced customer experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sals Pizza
Tyler Borrun
Milford, NH
09.2024 - Current
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted customers with product inquiries and selections.
- Resolved customer complaints promptly to enhance satisfaction rates.
- Trained new staff on food preparation techniques and kitchen best practices.
- Trained new team members on pizza-making processes and equipment usage.
- Collaborated with team members to streamline sandwich preparation processes for increased efficiency.
Pasta Loft
Robin Roy
Milford, NH
02.2023 - 09.2024
- Collaborated with team members to streamline food preparation processes, enhancing kitchen workflow.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
Popeyes Kitchen Manager
Popeyes Louisiana Chicken
Simi Valley, CA
07.2022 - 02.2023
- Trained new staff on cash handling procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Collaborated with kitchen staff to streamline food preparation processes for enhanced efficiency.
- Trained new culinary team members on equipment usage and safety protocols within the kitchen environment.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sage Mountain
Sage Mountain
Newbury Park, CA
05.2020 - 07.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Target
Target
Newbury Park, CA
06.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Ranch Hand BBQ
Robin
Newbury Park, CA
08.2019 - 06.2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately and processed payments efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
Dojo Boom
Kevin Bull
Thousand Oaks, CA
03.2017 - 06.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Monitored participant activities, ensuring adherence to safety protocols and guidelines.
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Implemented positive reinforcement strategies to encourage good behavior and cooperation.
- Provided first aid as needed, ensuring immediate response to minor injuries or accidents.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Organizational skills
- Decision-making
- Problem resolution
- Verbal communication
- Organization and time management
Certification
ServeSafe Certified
Timeline
Sals Pizza
Tyler Borrun
09.2024 - Current
Pasta Loft
Robin Roy
02.2023 - 09.2024
Popeyes Kitchen Manager
Popeyes Louisiana Chicken
07.2022 - 02.2023
Target
Target
06.2020 - 05.2021
Sage Mountain
Sage Mountain
05.2020 - 07.2022
Ranch Hand BBQ
Robin
08.2019 - 06.2020
Dojo Boom
Kevin Bull
03.2017 - 06.2019
High School Diploma -
Thousand Oaks High School