Jacob E. Shaw
Administrative/Program Assistant
Los Angeles,CA
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Easy to teach, quick to adapt and malleable to any role/position necessary.
Overview
2
2
Certifications
5
5
years of post-secondary education
24
24
years of professional experience
Work History
Program Assistant
Los Angeles Trade Technical College
Los Angeles, CA
09.2015 - 01.2017
- Managed both digital and physical filing systems and retrieved documents as required.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared clearly written and formatted documents and reports.
- Improved success of program by making proactive adjustments to operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Authored clear and professional business documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Oversaw intern work including educating each staff member on program procedures and operational structures.
Infant Caregiver
Children’s Bureau
Los Angeles County, CA
07.2020 - Current
- Provide personal care to infants that are often premature and/or drug exposed -Assists and oversees medical appointments.
- Collaborated with LA County, HUB, Medi-Cal and other foster related organizations to achieve parental reunification or adoption.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Completed home welfare checks to align with state and program guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children in dressing appropriately for day's activities.
- Engaged with children on age-appropriate level.
- Stayed current on toy and child-related recalls and safety warnings.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Identified warning signs of emotional and developmental problems in children.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Promoted language development skills through reading and storytelling.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Played games, worked on puzzles and read books to young children.
Provider/In-Home Caregiver
In-Home Supportive Services
Los Angeles County, CA
01.2017 - Current
- Provide personal care to the recipient/patient
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Delivered compassionate care to improve and enhance patient lives.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, effectively reducing daily burdens.
- Maintained clean, safe and well-organized patient environment.
Animal Care Attendant
West LA Animal Shelter
Los Angeles, CA
11.2016 - 02.2019
- Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Restrained animals safely during exams and procedures.
- Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained clean and organized boarding areas to promote animal wellbeing.
Sous-Chef/Manager
New Orleans Sweet Treats
Los Angeles, CA
02.2006 - Current
- Oversees all aspects of business including but not limited to: -Bookkeeping -Website/ Social Media Support -Baking -Customer Service & Event Planning -Catering Services & Delivery
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for all staffers through effective communication and consistent quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Oversaw inventory management and supply ordering to maintain fully stocked kitchen.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Established and maintained positive vendor relationships.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Set heat and humidity temperatures for proof box.
- Managed inventory, labor, expenses and other operational processes.
- Resolved customer concerns with positive approach and constructive strategies.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Complied with all health and safety codes.
- Iced and airbrushed cakes and other pastries for customized orders.
- Cleaned and maintained kitchen equipment and oven.
- Decorated baked goods and designed visually appealing displays of finished products.
- Washed dishes and sanitized prep area at end of each shift.
- Created new bakery menu items to appeal to new and existing customers.
- Operated commercial kitchen equipment and tools.
- Approved products before sale to maintain highest level of quality control.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Managed in-store, pick-up orders and catering needs.
- Personalized creations for holidays, weddings, graduations and personal events.
- Oversaw purchasing, storage and use of kitchen supplies.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Education
High School Diploma -
University Senior High School
Los Angeles, CA 01.2012 - 05.2014
No Degree - Child Development
Los Angeles Trade Technical College
Los Angeles, CA 01.2014 - 01.2017
Skills
Schedule creation and maintenance
Certification
HIPAA Compliance Training
Timeline
Infant Caregiver
Children’s Bureau
07.2020 - Current
Provider/In-Home Caregiver
In-Home Supportive Services
01.2017 - Current
Animal Care Attendant
West LA Animal Shelter
11.2016 - 02.2019
Program Assistant
Los Angeles Trade Technical College
09.2015 - 01.2017
No Degree - Child Development
Los Angeles Trade Technical College
01.2014 - 01.2017
High School Diploma -
University Senior High School
01.2012 - 05.2014
Sous-Chef/Manager
New Orleans Sweet Treats
02.2006 - Current
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