Summary
Overview
Work History
Education
Skills
Timeline
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Jacobe Williams

Fredericksburg,VA

Summary

Service-focused representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

4
4
years of professional experience

Work History

Stocker Associate

Walmart
Fredericksburg, VA
01.2021 - Current
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.

Call Center Representative

Alorica
Fredericksburg, VA
06.2020 - 01.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Met customer call guidelines for service levels, handle time and productivity.

Crew Member Team Leader

Little Caesars
Fredericksburg, VA
12.2019 - 06.2020
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Educated crew workers on quality standards throughout construction process.
  • Organized materials, tools and equipment to supply team members.
  • Monitored materials inventory and requested items for restocking for each job.

Crew Member

Dunkin' Donuts
Fredericksburg, VA
10.2018 - 11.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Inspected kitchen equipment and appliances two times per week to verify functional operation.

Education

High School Diploma -

Riverbend Highschool
Spotsylvania, VA
06.2019

Skills

  • Product Signage and Labeling
  • End Cap Placement
  • Stocking and Replenishing
  • Collaborative Team Work
  • Rotation Procedures
  • Workflow Coordination
  • POS Transactions
  • Creative Solutions
  • Safety Protocols
  • Documentation and reporting
  • Customer support
  • Technical Support

Timeline

Stocker Associate

Walmart
01.2021 - Current

Call Center Representative

Alorica
06.2020 - 01.2021

Crew Member Team Leader

Little Caesars
12.2019 - 06.2020

Crew Member

Dunkin' Donuts
10.2018 - 11.2019

High School Diploma -

Riverbend Highschool

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Jacobe Williams