Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Software
Interests
I produce and record music on my free time.
Work Availability
Quote
Timeline
SoftwareDeveloper
JACOBI PAYNE

JACOBI PAYNE

Operations Manager
Reston,VA

Summary

Diligent Operations Manager bringing 6-7 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Hyatt Regency Reston
Reston, United States
01.2019 - Current
  • Greet, register, and assign rooms to guests of hotels or motels
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Record guest comments or complaints, referring customers to managers as necessary
  • Compute bills, collect payments, and make change for guests
  • Review accounts and charges with guests during the check out process
  • Transmit and receive messages, using telephones or telephone switchboards
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Arrange tours, taxis, or restaurant reservations for customers
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Developed systems to track and log work issues.

Front Desk Agent

Four Points Sheraton
Midlothian, VA
06.2017 - 01.2019
  • Four Points Sheraton
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted at front desk when and handled purchases at gift shop.
  • Collected room deposits, fees and payments.
  • Designed employee work schedules to address complete operational needs.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.

Cashier/Cook/Shift Leader

CafeTropical Smoothie CafeTropical Smoothie Cafe
Henrico, VA
01.2017 - 06.2017
  • Using cash registers, multicounting machines, or pencil and paper
  • Clean and organize eating, service, and kitchen areas.
  • Notify kitchen personnel of shortages or special orders.
  • Communicate with customers regarding orders, comments, and complaints
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
  • Relay food orders to cooks.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Perform personnel activities such as supervising and training employees
  • Monitor and order supplies or food items and restock as necessary to maintain inventory
  • Wash dishes, glassware, and silverware after meals.
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
  • Distribute food to servers.
  • Provide caterers with assistance in food preparation or service
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins
  • Clear jams in sortation equipment.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts
  • Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations
  • Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations in order to detect any malfunctions
  • Read production orders to determine types and sizes of items scheduled for printing and mailing
  • Inspect mail machine output for defects; determine how to eliminate causes of any defects
  • Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures
  • Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools
  • Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on sales software system operation.
  • Stocked, tagged and displayed merchandise as required.
  • Processed customer refunds and exchanges according to established guidelines.
  • Tallied cash drawer at beginning and end of each work shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked personal identifications during alcohol and tobacco sales.

Mail Clerk

U.S Postal Service
Reston, United States
11.2016 - 06.2017
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Compute bills, collect payments, and make change for guests
  • Record guest comments or complaints, referring customers to managers as necessary
  • Review accounts and charges with guests during the check out process
  • Transmit and receive messages, using telephones or telephone switchboards
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Arrange tours, taxis, or restaurant reservations for customers
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Used automated mail processing equipment to sort and collate mail.

Education

High School Diploma -

Henrico High School
Richmond, VA
08.2011 - 06.2015

Skills

    Supply Chain Management

undefined

Additional Information

Willing to learn and adapt to anything.

Accomplishments

  • Promoted to Operations Manager after 2 years with the company.
  • Promoted to Operations Supervisor after 1 year with the company.
  • Earned the “Employee of the Month” Award 4 times in 1 year for excellent service.
  • Earned the “Employee Of the Month” Award in 5 months for superb service.
  • Earned the “Employee Of the Year” Award in 1 for overall performance.
  • Supervised team of 60 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Kronos

Cognos

Sharepoint

ADP

HotSos

Colleague Advantage

Opera

Sertifi

Zingle

Chargerback

BirchStreet

CCTV

Azure

Python

CompTIA A

Comptia Security

Interests

I have interest in IT field Aggressively looking for ways to advance towards coding in different variations of languages

I produce and record music on my free time.

I taught myself how to record and produce music after a year of learning different software. I have now learned all I need to creative wonderful music and will continue to grow in that aspect.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Operations Manager

Hyatt Regency Reston
01.2019 - Current

Front Desk Agent

Four Points Sheraton
06.2017 - 01.2019

Cashier/Cook/Shift Leader

CafeTropical Smoothie CafeTropical Smoothie Cafe
01.2017 - 06.2017

Mail Clerk

U.S Postal Service
11.2016 - 06.2017

High School Diploma -

Henrico High School
08.2011 - 06.2015

Similar Profiles

CREATE PROFILE
JACOBI PAYNEOperations Manager