JACOBIA F. BOYD

● Managed daily activities of the branch, including staffing, financial
reporting, cash management, customer service delivery, security
protocols, and risk mitigation.
● Conducted month-end and year-end closings efficiently, maintained
audit-compliant records, supervised prompt entry of accounting
transactions.
● Performed periodic audits of the branch's internal controls systems to
detect errors or irregularities.
● Protected the organization by enforcing compliance with company
policies and government regulations to prevent rule violations and
mitigate legal risk.
● Analyzed employee performance metrics to identify areas for
improvement and provided feedback and coaching to enhance
productivity.
● Assisted in developing training plans for newly hired employees as well as ongoing
professional development programs for existing staff members.
● Enhanced branch profitability through effective management and
inspiration of team members.
● Improved employee morale by creating employee recognition and
rewards practices.
● Facilitated daily huddles/meetings with staff members to discuss
progress on current initiatives.
● Efficiently handled and resolved escalated customer complaints,
demonstrating excellent customer relationship management.
● Developed and maintained relationships with new and existing clients
through effective communication, meeting their financial needs, and
promoting branch loyalty.
● Created and maintained reports on daily deposit activity, teller cash
levels, ATM balancing results, loan originations, and other key metrics
for executive review.
● Oversees teller line operations including cash transactions, vault
management, and discrepancy resolution.
● Regularly audit cash drawers for accuracy and review transactions for
overages or shortage
● Participated in industry conferences and workshops to stay abreast of
trends impacting banking operations.

● Aligning my actions to at all times be in compliance with federal, state, and
company laws, regulations, policies and procedures.
● Cultivated impactful relationships by driving service and digital benefits,
features and recommendations around identified customer needs.
● Demonstrated expertise in identifying and mitigating potential fraud and
transaction risks.
● Properly handling all cash, negotiable/non-negotiable items and
confidential information.
● Filed customer complaints and queries, fast-tracking them for problem
resolution.
● Maintained confidentiality of bank records and customer information.
● Made introductions to appropriate branch personnel based on customer
needs.
● Responded and assisted customers with account inquiries and updates.
● Identified and reported suspicious behavior to security personnel as
appropriate.
● Maintained a cash drawer with little to no error rate.
● Assisted in conducting new employee training.

• Managed a team of tellers and ensured proper training on all banking policies and procedures.

• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Provided assistance to other tellers during peak business hours as needed.
• Resolved customer disputes promptly in accordance with bank policies and procedures.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

• Greeted and seated customers promptly, courteously, and professionally.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Checked back with guests periodically to ensure satisfaction with food and service.
• Assisted other servers as needed during peak hours or special events.
• Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
• Assisted with stocking supplies such as napkins and silverware for dining areas.
• Conducted daily side work duties such as polishing glassware and restocking condiments.
• Processed payments from customers using cash registers or POS systems.
• Communicated effectively with kitchen staff regarding order status updates.
• Managed multiple tasks simultaneously while providing excellent customer service.
• Complied with safety procedures when handling food items or cleaning materials.
• Maintained positive relationships with co-workers and customers alike through friendly communication.