Jacobie Wyatt
Abilene,TX
Summary
Dynamic Services Team Lead with the United States Air Force, skilled in team leadership and customer service excellence. Proven track record in training staff and managing inventory, ensuring compliance with health regulations. Adept at enhancing workflow efficiency and fostering a collaborative environment, resulting in improved customer satisfaction and operational success. Results-driven Services Team Lead recognized for high productivity and efficient task completion. Excel in customer service management, process optimization, and team motivation. Key soft skills include effective communication, leadership, and problem-solving capabilities which ensure excellence in managing team operations and enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Services Team Lead
United States Air Force, USAF
Abilene, TX
02.2018 - Current
- Managed workflow and delegated tasks accordingly.
- Coached and mentored staff on customer service techniques, policies, and procedures.
- Counted out opening and closing registers at start and end of shift accurately.
- Greeted customers and provided prompt, friendly service.
- Assisted in training new employees in proper cashiering techniques.
- Verified customer orders for accuracy and completeness.
- Frequently communicated with other team members to ensure smooth operations.
- Adhered to company policies regarding the use of register systems and money security procedures.
- Maintained a clean work area at all times.
- Set up workstations with necessary items for food preparation.
- Operated cash registers to process payments from customers.
- Monitored quality control of products prior to serving.
- Followed safety protocols while handling hot surfaces or sharp objects.
- Ensured that all dishes were prepared in accordance with health regulations.
- Inspected dining and serving areas to ensure cleanliness standards were met.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized promotional activities such as contests, giveaways and discounts.
- Managed incoming calls from customers seeking support or information.
- Performed administrative duties such as filing documents, processing invoices.
- Conducted customer surveys and collected feedback on center operations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Cook Shift Leader
United States Air Force, USAF
Abilene, TX
02.2018 - Current
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Resolved customer complaints in a timely manner.
- Trained new cooks on proper food handling techniques.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Participated in periodic performance reviews for all members of the kitchen team.
- Organized the work area for efficient functioning during shifts.
- Ensured kitchen staff followed health and safety regulations.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Conducted daily meetings with kitchen staff to review specials and daily menus.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Implemented cost saving measures while still maintaining high quality standards.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Monitored food preparation to ensure quality standards were met.
- Managed cashiering duties such as counting money at the end of shift.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Followed recipes and procedures to prepare, season and cook food products.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Ordered and maintained inventory of kitchen supplies and food materials.
- Trained kitchen workers on culinary techniques.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Maintained accurate records of food costs, consumption, and wastage.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Ensured compliance with all relevant laws and regulations regarding food safety.
Education
High School Diploma -
Hardin-Jefferson High School
Southlake, TX06-2016
Some College (No Degree) - Psychology
Community College of The Air Force
OnlineSome College (No Degree) - Hospitality, Food Service, Fitness, And Recreation
Community College of The Air Force
OnlineSkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Quality control
- Workflow management
- Cash handling
- Health regulations
- Effective communication
- Strong leadership
- Training and mentoring
- Team building
- Customer relations
- Adaptability and flexibility
- Heartsaver first aid CPR AED (first aid CPR AED)
- Verbal and written communication
- PPE compliance
- Microsoft office
- Google drive
- Organizational skills
Accomplishments
- Joint Meritorious Unit Award
- Meritorious Unit Award
- Air and Space Outstanding Unit Award
- AF Good Conduct Medal1 Oak Leaf Cluster
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Humanitarian Service Medal
- Air and Space Longevity Service Award
- Air and Space Training Ribbon
Certification
- Security+ Certified
- CYSA+ Certified
Languages
English
Professional
Spanish
Limited
Affiliations
- Blood Donor -Vitalant
- Regularly donate whole blood platelets to support emergency medical needs, cancer treatments, and trauma care.
- Contributes to Lifesaving healthcare initiatives and demonstrates commitment to community welfare and public health
- Fitness Center Specialist
- CPR/AED Certified
- Conducts equipment inspections, maintenance, and inventory control, reducing downtime and enhancing user satisfaction
- Enforced safety and health regulations in alignment with organizational standards and OSHA Guidelines
- Trained and supervised junior staff and volunteers, fostering teamwork and operational efficiency.
- Planned, coordinated and executed morale-boosting events for military personnel and families, enhancing unit cohesion and well-being.
- Tracked feedback and participation metrics to improve future programming and ensure high engagement.w
Timeline
Services Team Lead
United States Air Force, USAF
02.2018 - Current
Cook Shift Leader
United States Air Force, USAF
02.2018 - Current
High School Diploma -
Hardin-Jefferson High School
Some College (No Degree) - Psychology
Community College of The Air Force
Some College (No Degree) - Hospitality, Food Service, Fitness, And Recreation
Community College of The Air Force
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