Jacob "Jo" Heil
Wadsworth,OH
Summary
Dynamic and empathetic professional with a proven track record at Planned Parenthood of Greater Ohio, enhancing patient satisfaction and clinic efficiency. Excelled in active listening and infection control, significantly contributing to quality care and safety standards. Skilled in interpersonal communication and crisis response, adept at fostering trust and educating on health practices.
Overview
18
18
years of professional experience
Work History
Health Care Assistant
Planned Parenthood of Greater Ohio
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Culture Champion
Whole Foods Market
10.2022 - 03.2023
- Delegated general office administration duties to accomplish goals and objectives of human resources department.
- Assisted with employee development program design and execution and advanced initiatives to encourage staff participation.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Developed and launched highly successful cultural and gender diversity programs.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
Maintenance Porter
Whole Foods Market
03.2021 - 03.2023
- Worked with leadership to devise cleaning tasks and schedules.
- Supervised and worked with the team and leadership on the following:
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Demonstrated commitment through impeccable attendance and quality performance.
- Adhered to company safety regulations and OSHA requirements.
- Checked inventory levels for quality and expiration on cleaning products and placed orders to restock.
- Increased workplace safety by reporting potential hazards.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Posted and maintained public area signage for store.
- Worked with store leadership to reshape and implement the team.
Produce Team Member
Whole Foods Market
08.2017 - 03.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Checked for outdated and overripe grocery items and removed from inventory.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Performed daily inventory checks of merchandise on hand.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Greeted store customers and discussed needs.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Addressed customer complaints and requests by resolution or escalation.
Book Seller
Barnes And Noble
11.2013 - 08.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Processed information and merchandise through POS register system.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Tracked down hard-to-find merchandise at diverse locations.
Telemarketer
Infocision Corporation
08.2010 - 09.2011
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Associate Minister
Midway Christian Church
09.2008 - 08.2010
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Led programs such as worship, study, fellowship and service opportunities.
- Oversaw administration and management of all areas of ministry.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Peace Fellow
Christian Church Disciples Of Christ
05.2006 - 08.2010
- Read and understood course materials ahead of preparatory sessions.
- Worked with General Church leadership to better understand how they are implementing Liberation Theology principles in General, Regional, and Local Church life.
- Learned about injustice around the world. My focus was in Darfur.
- Corroborated research and resources to design a curriculum to educate Middle and High School Students on Social Justice issues and how to work to alleviate injustice.
- Traveled around the U.S. and Canada as a Disciples Peace Fellowship Ambassador teaching youth about these topics and assisting in everyday camp activities.
Daycare Worker
Lafayette Christian Child Care
05.2008 - 05.2010
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and play equipment.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Maintained child-friendly environment with access to outdoor activities.
- Met with parents about daily activities, positive developments and issues.
- Monitored entrances and exits to maintain safety and organized environments.
- Planned and guided age-appropriate tasks like reading, crafts and field trips.
- Kept notes of behavior issues, food served and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Assisted children with putting on coats and cold-weather gear before going outside.
Education
Certified Community Health Worker - Public Heath: Certified Community Health Worker
Kent State University
Kent, OHMaster's of Divinity - Counseling, Religion, Theology, Philosophy
Lexington Theological Seminary
Lexington, KY05.2010
Bachelor of Arts - Religion
Bethany College
Bethany, WV05.2006
High School Diploma -
Copley-Fairlawn High School
Copley, OH05.2002
Skills
- Active Listening
- Empathy
- Non- Judgemental, Needs-assessing
- Fast and Thorough Learner
- Flexible and Adaptable
- Good Telephone and Email Etiquette
- Computer Skills
- PPE Compliance
- Planning and Coordination
- Analytical and Critical Thinking
- Multitasking Abilities
- Organization and Time Management
- Interpersonal Communication
- Crisis Response
- Community Outreach Programs
- Culture Transformation
- Family Support
- Life Skills Instruction
- Individual and Community Advocacy
- Informational Materials
- Infection Control Procedures
- Small and Large Group Education
Affiliations
- DreamStates Margie's Hope Alpha Phi Omega Christian Church Disciples of Christ
Additional Information
I wanted to share a little about myself that doesn't fit neatly into these boxes. My name is Jacob, but I go by Jo. I'm an FTM Trans Man who found hope through my transition. I'm an active member in the LGBTQIA+ Community and everyday seek to remove stigma and increase harm reduction efforts in the Akron area. I am halfway through my Community Health Worker Certification Program at Kent State University and I look forward to continuing to make a more ethical healthcare system and experience for our clients.
Hobbies
I play drums and do background vocals for an all trans local band, DreamStates
I volunteer with Margie's Hope every month facilitating their Youth Program.
Electric Bass
Reading
Playing with my cat, Professor Tobias Thumbs.
Taekwondo
Cooking
Languages
American Sign Language
Elementary
Timeline
Health Care Assistant
Planned Parenthood of Greater Ohio
03.2023 - Current
Culture Champion
Whole Foods Market
10.2022 - 03.2023
Maintenance Porter
Whole Foods Market
03.2021 - 03.2023
Produce Team Member
Whole Foods Market
08.2017 - 03.2021
Book Seller
Barnes And Noble
11.2013 - 08.2017
Telemarketer
Infocision Corporation
08.2010 - 09.2011
Associate Minister
Midway Christian Church
09.2008 - 08.2010
Daycare Worker
Lafayette Christian Child Care
05.2008 - 05.2010
Peace Fellow
Christian Church Disciples Of Christ
05.2006 - 08.2010
Certified Community Health Worker - Public Heath: Certified Community Health Worker
Kent State University
Master's of Divinity - Counseling, Religion, Theology, Philosophy
Lexington Theological Seminary
Bachelor of Arts - Religion
Bethany College
High School Diploma -
Copley-Fairlawn High School
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