JACOB L. GOLDSBERRY

• Spearheaded multi-million-dollar projects across multiple workstreams, collaborating with senior executives and IT teams to define scope and deliverables while managing risks, issues, and communications.
• Leveraged Six Sigma Yellow Belt expertise to implement process improvements, significantly enhancing project efficiency and outcomes, and utilizing MS Project and JIRA to ensure timely and successful project completion.

• Successfully onboarded new clients, managing over 10 complex implementations simultaneously, ensuring exceptional client satisfaction and seamless transitions, and conducting comprehensive plan design analysis and compliance audits.
• Led efficient transitions to Apta Health and Novo Benefits platforms, consistently exceeding client expectations and mitigating risks by ensuring adherence to regulatory standards.

• Directed self-funded group health insurance implementations, leading over 10 projects concurrently, and developing and refining benefit summaries and open enrollment materials to ensure clarity, compliance, and client satisfaction.
• Applied Six Sigma principles to drive continuous improvement, enhancing project delivery and operational efficiency, while delivering superior results in the management of project timelines and stakeholder expectations.

• Managed all aspects of the Evansville office, overseeing a team of seven direct reports, 130 personal assistants, and 145 program recipients, generating over $4 million in annual revenue, and ensuring strict compliance with state, federal, and BOI regulations.
• Developed and executed strategic marketing plans for program growth, achieving a 100% increase in annual revenue within two years, and maintaining the highest standards of service delivery.