JACOB LOCKLEAR
ALBEMARLE,NC
Summary
Energetic individual that brings proven expertise from customer service environments. Successful leader and manager equipped with skills to handle high-level responsibilities. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Dedicated leader that will enhance customer satisfaction, meet sales and profitability goals while exceeding clients expectations.
Overview
6
6
years of professional experience
Work History
NIGHT MANAGER
Harris Teeter
10.2020 - Current
- Placed First in Company with sales composite score of 98 for AP2 2023.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Strengthened motivation in each employee by communicating and working alongside each individual
- Closed location and monitored operations
- Recruited, and interviewed employees.
- Managed 30 plus employees in delivering smooth, productive night shift operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created nightly shift task lists to assign duties to each employee.
- Assisted in organizing assignments to drive operational excellence.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Trained and mentored new and existing staff to achieve best practices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Kitchen Manager
TOMMY'S BBQ HOUSE AND CATERING
01.2020 - 10.2020
- Provided excellent customer service and addressed problems quickly and efficiently
- Provided leadership to staff in high volume restaurant
- Enforced policies and procedures for sanitation and food quality
- Oversaw food preparation and monitored safety protocols.
- Created successful strategies to boost restaurant performance, and reduced waste.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Department Manager
Sporting goods
08.2017 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Trained and coaching employees on practices, procedures, and performance strategies.
- Worked actively with management team to create daily and weekly sales plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicated with managers of other departments to maintain transparency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on.
- Opened and closed location and monitored shift changes.
Education
Bachelor of Biblical Studies -
Colorado Christian University
Denver, CO05.2025
Associate of Business Administration -
Montgomery Community College
Troy, NCHighschool Diploma - Business Administration
West Montgomery Highschool
06.2017
Skills
- Communication Skills
- Empathetic
- Organized
- Problem Solving
- Negotiation
- Determined
- Goal-oriented
- Presentation Skills
- Training and Development
- Sales Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NIGHT MANAGER
Harris Teeter
10.2020 - Current
Kitchen Manager
TOMMY'S BBQ HOUSE AND CATERING
01.2020 - 10.2020
Department Manager
Sporting goods
08.2017 - 01.2020
Bachelor of Biblical Studies -
Colorado Christian University
Associate of Business Administration -
Montgomery Community College
Highschool Diploma - Business Administration
West Montgomery Highschool
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