Jacob M. Benavides
Richmond,KY
Summary
A dynamic Hologic Field Specialist with 25 years of field service experience who aims to provide unrivaled support to his customers, as well as to his teammates.
With careful attention to documentation and equipment maintenance, the Midwest District for Breast and Skeletal Health is able to operate more efficiently.
Overview
25
25
years of professional experience
Work History
Field Specialist
Hologic
Marlborough, MA
10.2014 - Current
- Install, service, and maintain mammography units.
- Assist DSM with Salesforce report monitoring, inventory, and overdue PM/service cases.
- Train new hires.
- Currently participating in the Aquant Triage Data Governance as an Aquant Solutions SME.
Field Service Engineer
Commonwealth X-Ray
Nicholasville, KY
02.2007 - 10.2014
- Installed, serviced, and maintained general x-ray and mammography equipment
Field Service Engineer
SourceOne Healthcare Technologies
Mentor, OH
06.2000 - 02.2007
- Installed, serviced, and maintained general x-ray and mammography film processors
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Louisville06-2000
Skills
- Proficient time management with routine equipment maintenance
- Highly knowledgeable of the Salesforce/H1 suite
- Keen oversight of data quality
- Structured inventory management
- Quick technical skill development
- Customer-first mindset
Accomplishments
- Recently Promoted to Hologic Field Specialist
- Highlighted by Hologic President, Mark Horvath, in Field Engineers: What You Do Matters! (March 2024)
- Assisted with Project Boomerang as a Power User
- Served on the Hologic's Best Practices Committee
- Received the Breast Health and Skeletal Solutions: Service and Support Excellence Award for October-December 2020
Affiliations
- Physical Fitness
- Building and repairing computers (PC,Mac and Linux)
- Home Theatre
- Mixed Martial Arts
Timeline
Field Specialist
Hologic
10.2014 - Current
Field Service Engineer
Commonwealth X-Ray
02.2007 - 10.2014
Field Service Engineer
SourceOne Healthcare Technologies
06.2000 - 02.2007
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
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