Jacob Madrigal
Long Beach,CA
Summary
Dynamic leader with proven success in staff development and customer satisfaction at Valvoline Instant Oil. Excelled in team motivation and strategic thinking, achieving consistent sales growth. Skilled in customer service and retail operations, adept at fostering a collaborative environment. Enhanced store efficiency and reduced discrepancies, demonstrating exceptional problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented staff training programs to elevate service standards and knowledge.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Grocery Team Member
Smart And Final
10.2020 - 06.2021
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in inventory management for optimal product availability and reduced waste.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Grocery Stocker
Grocery Outlet Bargain Market
06.2019 - 09.2020
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
Business
Cypress College
Cypress, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervision
- Problem-solving
- Customer relations
- Retail operations
- Team building
- Employee scheduling
- Workload management
- Goal setting
- Sales strategies
- Policy enforcement
- Staff development
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Coaching and mentoring
Timeline
Assistant Manager
Valvoline Instant Oil
08.2021 - Current
Grocery Team Member
Smart And Final
10.2020 - 06.2021
Grocery Stocker
Grocery Outlet Bargain Market
06.2019 - 09.2020
Business
Cypress College