Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacobo Laguna

Burnsville,MN

Summary

Dynamic and results-driven professional with extensive experience at Popeyes® Louisiana Kitchen, excelling in cashier training and complaint resolution. Proven ability to enhance customer satisfaction and streamline operations, leveraging strong cash handling expertise and effective communication skills to foster positive relationships and improve service quality.

Qualified [Desired Position] with extensive experience in quality control processes and ensuring product compliance with stringent standards. Successfully identified and rectified non-conformities to maintain high-quality outputs. Demonstrated thorough inspection skills and effective problem-solving abilities.

Culinary professional with deep commitment to delivering high-quality dining experiences. Expertise in crafting unique recipes and leading kitchen teams to consistent excellence. Known for adaptability and collaborative approach, ensuring smooth operations and customer satisfaction.

Experienced with packing, shipping, and receiving processes. Utilizes effective inventory management and shipment coordination to maintain operational flow. Knowledge of quality control and teamwork to ensure accurate and timely deliveries.

Overview

2
2
years of professional experience

Work History

Cashier Supervisor

Popeyes® Louisana Kitchen
09.2024 - 06.2025
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Chef

Hotel Cambria
11.2024 - 03.2025
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.

Quality Control Inspector

Ea Sween Company
11.2023 - 10.2024
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.

Sanitation Supervisor

Ecowaze
09.2023 - 07.2024
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
  • Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.

Packing, Shipping, and Receiving Assembler

Imagine! Print Solutions
02.2024 - 06.2024
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.

Education

No Degree - C1

Oxford English Institute
06-2022

Skills

  • Cashier training
  • Cash handling expertise
  • Complaint resolution
  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Chemical safety
  • Cleaning procedures
  • Hazardous waste handling
  • Environmental monitoring
  • Knife skills
  • Food safety and sanitation
  • Cooking techniques

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Timeline

Chef

Hotel Cambria
11.2024 - 03.2025

Cashier Supervisor

Popeyes® Louisana Kitchen
09.2024 - 06.2025

Packing, Shipping, and Receiving Assembler

Imagine! Print Solutions
02.2024 - 06.2024

Quality Control Inspector

Ea Sween Company
11.2023 - 10.2024

Sanitation Supervisor

Ecowaze
09.2023 - 07.2024

No Degree - C1

Oxford English Institute
Jacobo Laguna