Jacobo Raffo
Gaithersburg
Summary
Driven College Student with strong foundation in academic coursework and extracurricular involvement additionally carrying one year of CDL related experience, and three years of Customer Service experience. Known for collaborative efforts and consistent contribution to team success. Reliable and adaptable, able to meet evolving needs while maintaining focus on achieving goals. Proficient in research, communication, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Yard Switcher
Federal Express Ground
Gaithersburg, MD
10.2024 - Current
- Operated yard trucks to efficiently transfer freight between trailers and docks.
- Conducted pre-shift inspections of equipment to ensure safety compliance and operational readiness.
- Enhanced safety practices for the entire team by conducting regular safety checks and addressing potential hazards.
- Ensured timely movement of trailers with efficient communication between drivers, dispatchers, and switcher operators.
Server
Dogfish Head Alehouse
Gaithersburg, MD
11.2023 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining areas, following health standards.
Cashier/Line Worker
Vie De France Yamazaki
Bethesda, MD
11.2021 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing recommendations and support.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Busser/Food Runner
Dogfish Head Alehouse
Gaithersburg, MD
05.2021 - 09.2021
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
- Collaborated with kitchen staff to manage inventory levels and supply needs efficiently.
- Maintained cleanliness of utensils, glassware, and tableware in compliance with health regulations./
Education
Business
Montgomery College
Rockville, MD05-2028
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05-2022
Skills
- One Year of CDL Experience
- Three Years of Customer Service
- Multitasking
- Workload planning
- Adaptability and Flexibility
- Decision-making
- Trailer maneuvering
- Hazardous Materials handling
- Yard Management
- Teamwork and Collaboration
- Administrative tasks
Certification
- Yard Switcher, FedEx Ground - January 2025 - Current
- Certified Tugger, FedEx Ground - November 2025 - Current
- Quality Assurance Training, FedEx Ground - July 2025 - Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Yard Switcher
Federal Express Ground
10.2024 - Current
Server
Dogfish Head Alehouse
11.2023 - 08.2024
Cashier/Line Worker
Vie De France Yamazaki
11.2021 - 09.2023
Busser/Food Runner
Dogfish Head Alehouse
05.2021 - 09.2021
Business
Montgomery College
High School Diploma -
Quince Orchard High School