Jacob P. Bies
Motorwerks Mini
New Prague,MN
17
years of professional experience
Results-oriented Service Writer/Manager with 9+ years of experience in addressing diverse service requirements. Exceptional customer relationship skills drive positive interactions and ensure utmost satisfaction. Maintains a professional and responsible attitude, committed to delivering top-notch service and exceeding expectations.
Work History
Assistant Service Manager
3 Months- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated with service technicians to streamline repair processes and enhance workflow efficiency.
- Developed training programs for new staff, improving onboarding and operational readiness.
- Implemented inventory management systems to optimize parts availability and reduce wait times.
Service Advisor
4 Years 11 Months- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
1 Year 8 Months- Ensures customers’ needs are being met
- Posses’ a wide array of product knowledge
- Tracks repairs and their causes and orders parts
- Assigns work to the technicians
- Responsible for managing and sorting customer profile information
Conductor
2 Years 4 Months- Responsible for switching car servicing industry customers and building trains
- Responsible for the train and its freight
- Organize paperwork
- Make sure train is within FRA and hazmat guidelines
- Responsible for safe train handling and radio communication with dispatcher
Service Writer/Service Manager
5 Years 6 Months- Greeted customers and helped with their service needs
- Prepared and wrote service and repair estimates
- Monthly paperwork for inventory, profit and loss reports and bills of lading for the month
- Successfully completed Top Gun training, an advanced manager training program
Education
High School
Skills
Great organization skills
Great communication skills
Preparing and writing service and repair estimates
Report writing
Experienced with Windows7 operating system
Outlook and Office Product Suite.
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Service estimates
Team player mentality
Handling customer complaints
Price quoting
Service scheduling
Goal-oriented mindset
References
Frank Jershe
Parts and Service Director Motorwerks MINI fjershe@penskeautomotivecom
763-233-3761
Bob Englestad
Service drive manager Lexus of wayzata
651-253-2608
Timeline
Assistant Service Manager
Audi Richfield
05.2026 - CurrentRead More
Service Advisor
Motorwerks Mini
09.2021 - CurrentRead More
Service Advisor
Bloomington Subaru Acura
08.2017 - 04.2019Read More
Conductor
BSNF Railway
02.2015 - 06.2017Read More
Service Writer/Service Manager
Tires Plus
08.2009 - 02.2015Read More
North St. Paul High School
High School
Read More