Jacob Padilla
Lancaster,CA
Summary
Commanding lead host with background in managing front-of-house operations. Skilled in coordinating guest seating, resolving issues promptly, and maintaining efficient restaurant flow. Strengths include strong leadership abilities and excellent communication skills. Proven track record of enhancing customer satisfaction and team productivity in previous roles.
Overview
6
6
years of professional experience
Work History
Team Leader
Tractor Supply Company
Lancaster, CA
08.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Lead Host/Food Server Assistant
Gen Korean BBQ
Northridge, CA
12.2019 - 08.2023
- Resolved customer complaints in a timely and efficient manner.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Trained new hosts on company policies, procedures, and customer service standards.
Host/Server Assistant/Food Runner
Wokano
Topanga, CA
06.2018 - 11.2019
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phones promptly to record and confirm reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Highland Highschool
Palmdale06-2021
Skills
- Team supervision
- Influencing skills
- Leading team meetings
- Strategic planning
- Overseeing daily activities
- Quality improvement
- Problem-solving
Timeline
Team Leader
Tractor Supply Company
08.2023 - Current
Lead Host/Food Server Assistant
Gen Korean BBQ
12.2019 - 08.2023
Host/Server Assistant/Food Runner
Wokano
06.2018 - 11.2019
High School Diploma -
Highland Highschool