Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline

Jacob Pate

Las Vegas,NV
The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Laborer

Manpower Group LLC
07.2023 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Concierge

MGM Resorts
06.2022 - 05.2023
  • Maintained accurate and up-to-date records of guest information.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Coordinated with vendors and services offered by the hotel
  • Responded to guest inquiries to maximize guest satisfaction.

Front Desk Agent

The Stratosphere Hotel and Casino
01.2021 - 02.2022
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.

Travel Advisor

Hilton Grand Vacations Club
10.2019 - 05.2020
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.

Education

Bachelor of Science - Family And Consumer Science

California State University, Long Beach, Long Beach, CA
05-2017

Skills

  • Written communication
  • Telephone etiquette
  • Guest experiences
  • VIP services

Certification

  • ServSafe Food Handler Certification – National Restaurant Association.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsCareer advancement

Timeline

General Laborer - Manpower Group LLC
07.2023 - Current
Concierge - MGM Resorts
06.2022 - 05.2023
Front Desk Agent - The Stratosphere Hotel and Casino
01.2021 - 02.2022
Travel Advisor - Hilton Grand Vacations Club
10.2019 - 05.2020
California State University, Long Beach - Bachelor of Science, Family And Consumer Science

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Jacob Pate