Jacob R. Chapman
Las Vegas
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Menchie's Frozen Yogurt
06.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Associate
In-N-Out Burger
05.2023 - 02.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Help train new Associates.
- Work efficiently in a fast paced and changing environment.
- Increased customer satisfaction with thorough product knowledge and personalized advice.
Cashier
Burger King
10.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Courtesy Clerk
Albertsons
11.2020 - 07.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Education
Bachelor of Science - Business Administration And Management
University of Nevada, Las Vegas
Las Vegas, NVBachelor of Science - Aviation
Liberty University
Lynchburg, VA12-2026
Associate of Science - Aviation Technology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Palo Verde High School
Las Vegas, NV05-2023
Skills
- Positive attitude
- Time Management
- Leadership
- Problem-solving
- Adaptability
- Communication
- Decision Making
- Excellent Work Ethic
Certification
- CPR/AED with First Aid Training
- Private Pilot License
- Instrument Rating
- Commercial Pilot License
Timeline
Shift Leader
Menchie's Frozen Yogurt
06.2023 - 02.2024
Associate
In-N-Out Burger
05.2023 - 02.2024
Cashier
Burger King
10.2021 - 03.2022
Courtesy Clerk
Albertsons
11.2020 - 07.2021
Bachelor of Science - Business Administration And Management
University of Nevada, Las Vegas
Bachelor of Science - Aviation
Liberty University
Associate of Science - Aviation Technology
College of Southern Nevada
High School Diploma -
Palo Verde High School
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