Jacob Ray

• Coordinated responses to emergency situations arising in different prison locations.
• Tracked inmates through head counts, visitor logs and scheduled activities.
• Skilled at negotiation, de-escalation, and trauma informed interviewing.
• Sexual Assault Response Team Member/Certified Sexual Assault Investigator
• Field Training Sergeant
• Certified in Forensic Experiential Trauma Interviewing

Sergeants have many potential duties dependant on where they are assigned in the Institution. I am currently the Sergeant (a lead worker role) of the Special Management Housing (SMH) at the Oregon State Penitentiary. The SMH building houses our Mental Health Infirmary, Behavioral Health Unit and Disciplinary Segregation Unit. SMH units are the most volatile and difficult buildings/housing units to work in within the Oregon Dept. of Corrections. Much of my days are spent having conversations with AICs who are suffering with significant mental illness and/or Behavior pathologies that require highly developed listening and communications skills.

Oversight of Master Control Center, monitoring inmates, visitors, and employees for signs of suspicious behavior through direct oversight and CCTV. Check all AIC arrivals and discharges, ensuring that arrivals get dressed in and receive housing assignments and that all discharges have discharge orders, documents, etc. Conduct inmate counts in areas of the institution where AICs are housed or work. Oversee as a lead worker 3-10 employees per shift, including the performance of tasks and managing 500 plus AICs per shift. Complete daily work reports and delegate tasks to employees. Verify all prison visitors carried proper identification and had no contraband before entering the institution. Inspect housing cells and direct staff in completing in-depth searches for contraband. Coordinate responses to emergencies arising in different prison locations through the ICS model. Supervise dining hall, outdoor recreation area, inspection gates, and AIC housing units. I am currently a Sergeant at the Oregon State Penitentiary. My achievements include being an active FTO inside the institution and being trained to be an emergency OIC if the need arises, including how to do UIRs (and I have completed numerous UIRs from actual events), all duties related to the daily shift rosters, etc.

I am certified within the department as an instructor for CPR and First Aid, Krav Maga, a BCC Adjunct Instructor, and an In-service Adjunct Instructor. I am assigned regularly to teach in all of these areas. During the Wildfire Evacuation, where OSCI, Santiam, and Mill Creek were all transported to OSP to be housed, I served as an Assistant OIC and was very involved in the logistical planning and execution of the first stages of that event. I also volunteered to write all the Misconduct Reports (40 of them in total) for every assault that transpired during that event, spending over 80 hours investigating related video footage involved, speaking to witnesses, identifying every staff member involved, and collecting memos (from 4 different institutions). I worked with multiple STM Lieutenants coordinating Confidential Informant interviews and submitting all necessary evidence for each of those Misconducts to be adjudicated. Every AIC involved in initiating an assault was found guilty of multiple rule violations, including inciting a Disturbance. I was also involved in the preliminary Use of Force Reviews from that event.

Since its inception, I have been an OSP Facility Intelligence Team member. I have been a part of other iterations of facility intelligence teams in two institutions for most of my career. The position of Sergeant is a Lead Worker role. Sergeants control, direct, and monitor AICs within an adult correctional institution or satellite facility by regularly being assigned to the most critical posts and/or shifts. In the absence of higher-level authority, Sergeants are the ones to provide immediate direction in case of emergency. They are assigned administrative duties and responsibilities in maintaining the security of the institution or facility. The Correctional Sergeant is the third level of a three-level security series. It is distinguished from the lower levels by the regular assignment to the most critical posts and/or shifts which require a higher level of judgment, increased technical knowledge, and more proficient skills resulting from extensive training and experience.

• Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
• Improved quality of investigative reports by meticulously documenting findings and ensuring compliance with legal standards.
• Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
• Assisted in the development of training materials for new investigators, enabling faster onboarding and increased competence.
• Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
• Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
• Continuously updated knowledge on industry trends, laws, and regulations pertaining to background investigations for optimal performance in role.
• Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
• Played a pivotal role in protecting organizations'' reputations by identifying candidates who posed potential threats due to criminal activity or dishonesty.
• Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
• Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
• Communicated case progress effectively with supervisors and clients, fostering strong professional relationships built on trust and transparency.
• Utilized advanced technology tools to efficiently gather and analyze pertinent information from digital sources during investigations.
• Streamlined report writing process by developing templates that ensured consistency across all submitted investigative documents.
• Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
• Documented information and submitted detailed reports.
• Reviewed and analyzed detailed records.
• Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
• Uploaded evidence into case management system each day.
• Demonstrated adaptability by successfully managing caseloads across various industries and jurisdictions, requiring diverse investigative skill sets.

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
• Inspected work sites and crew trucks for contraband, cleanliness and safety.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Observed behavior of AICs individually and in groups.
• Conducted routine and emergency counts.
• Escorted inmates to and from cells, court, hospitals and medical appointments.

I graduated with honors from BCC and was awarded the Force Skills Award. As a Correctional Officer (and as a Correctional Sergeant), my responsibilities include but are not limited to maintaining order within the institutions and enforcing rules and regulations while providing care to ensure safety and security. At the center of all the work that staff engages in at each Correctional institution in Oregon is the Oregon Accountability Model (OAM). The OAM states that we work to hold Adults In Custody (AICs) accountable for their actions to reduce the risk of future criminal behavior. Additionally, we ensure that AICs are orderly and comply with agency guidelines and standards. We also monitor AIC activities and supervise AIC work assignments depending on our assignment areas. Duties include cell checks and searches of AICs and their living quarters for contraband, settling disputes, and enforcing progressive discipline are basic security practices performed regularly. As security staff, we observe, inspect, and report safety, sanitary, fire hazards, and other potential risks and areas of operational concern.

• Participate in promotional events, offering coaching expertise and assessing potential member needs.
• Program strength and conditioning classes customized for individuals and groups.
• Train new coaches on movement standards, coaching cues, and group and individual programming to meet client needs.
• Contribute to client base growth with digital marketing campaigns.
• Promote proper stretching, warmups and conditioning exercises to prevent injuries.
• Train clients in proper use of equipment for safety and maximum results.
• Educate clients on nutrition and positive life choices for better health and performance.
• Managed day-to-day business operations.
• Performed statistical analyses to gather data for operational and forecast needs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Consulted with customers to assess needs, create goals and enact optimal solutions meet needs and reach goals.
• Founded and managed Personal Training business, growing revenue year over year with exceptional results.
• Aligned branding initiatives and sales strategies with client goals.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Personal Trainer for 30 clients. I handle every aspect of the business, including but not limited to sales, management, execution and delivery of services, accounting, etc. I design strength and conditioning programs to meet client needs and achieve client goals. Programming included working with Doctors, Physical Therapists, and Occupational Therapists that had safety considerations for people with disabilities or with medical concerns.

• Increased company revenue $250,000 through marketing strategies.
• Coached and guided tech development, product lines and interns.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Procured and coordinated new resources to achieve sales targets within optimal timeframes.
• Directed market expansions to propel business forward, meet changing customer needs.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Established foundational processes for business operations.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

I ran all the day-to-day aspects of a health and fitness-centric DOT COM, including Web development, payment processing, sales, ordering, marketing, etc. I also ran booths at trade events like the Arnold Sports Expo in Ohio.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Recruited and hired top performers to add talent and value to the organization.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Maintained professional, organized and safe environment for employees and patrons.
• Onboarded new employees and volunteers with training and new hire documentation.

Duties included but were not limited to sales team management, hiring, and firing, and I also have extensive experience in training and developing personnel. Responsibilities also included marketing, finances, and every other part of leadership and management of the organizations and the people involved, both employees and volunteers. I have a proven track record of success with over 20 years of experience in leadership and management. Sometimes I had to work a full-time job in the marketplace in addition to the full-time roles I held in the nonprofits. Other times my work for the nonprofits was also my full-time job. Dates will show overlap.

• Developed in-store sales strategy based on research of consumer buying trends and market conditions.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Improved process efficiency by implementing improved processes and correcting poor work habits.
• Brought in exceptional candidates to boost team productivity and operational efficiency.
• Resolved conflicts promptly to promote positive environment for customers.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Supervised 3 location assistant managers and managed large amounts of high dollar personal communication assets, maintaining inventory compliance and reporting requirements for all locations and assets.
• Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
• Transformed underperforming teams into productive, profitable teams.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

I was the First Area Manager ever to be awarded three stores to manage. Met or exceeded sales goals consistently. Ran all three stores, including scheduling, training store managers and associates, ordering supplies, etc. I directed large volumes of professional interaction with customers/potential customers, including daily concerns or complaints.

• Set up appointments with potential and current customers to promote new products and services.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Created effective marketing and trade show material to educate and engage prospective clients in Tile and Stone offerings.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Improved productivity by increasing customer communication and responding to feedback.
• Compiled client profiles and entered information into operating system.

Customer Service, contractor sales, and inside/outside sales of an extensive catalog of Tile and Stone and supporting products for commercial and residential uses.

• Drove year-over-year business growth while leading operations and training high performing teams.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Conducted pre-employment drug screens and background investigations. Because of the nature of our work with children, applicants with a criminal record that met specific criteria were eliminated from consideration.

I started as an assistant manager and quickly became the general manager, including opening a new store in the Salem area. I vetted and hired new employees, including administering pre-employment drug tests by collecting hair samples and sending them to the approved lab. I did all the schedules for a dozen or more staff, conducted training, customer service, accounting, etc.

• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Actively participated in ongoing customer service programs.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.

At 20 years of age, a good friend and I were hired to run a locally owned pizza restaurant in Beaverton, Oregon. This location has closed though the local chain remains under new ownership. We managed every aspect of the operation, including training, scheduling, ordering, accounting, customer service, etc. We also did all the hiring and firing, including background checks, resume verification, and pre-employment drug screening.

• Prepared variety of different written communications, reports and documents.
• Conducted surveillance for up to 8 hours at time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Headed safety and loss prevention programs by guiding staff.
• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
• Documented information and submitted detailed reports.
  Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  
  Observe and arrest people shoplifting, process evidence, interface with law enforcement, complete criminal trespass documentation, complete paperwork for civil prosecution, protect assets, etc.