Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Tidwell

Orlando

Summary

As a seasoned retail and service manager, I've built a career around transforming store operations and developing high-performing teams. In my current role at Pinch A Penny, I've taken a hands-on approach to leadership, overseeing everything from daily store operations and inventory management to leading a successful pool and repair service department.

My core passion lies in team building and talent development. I excel at hiring and training employees, setting clear sales goals, and empowering my staff with the product knowledge and sales tactics they need to succeed. This focus on people has been my biggest accomplishment—I've built cohesive teams that not only work well together but are also directly responsible for increasing sales and driving department growth.

I also have a strong operational and analytical foundation, with experience in writing and implementing store policies, analyzing monthly sales reports, and making data-driven decisions on product inventory. My unique blend of people-focused leadership and strategic business management ensures that I am always working to improve performance and build a thriving business.

Overview

21
21
years of professional experience

Work History

Retail Sales & Service Manager

Pinch A Penny Winter Garden
06.2020 - Current
  • Successfully managed day-to-day operations of a retail store, overseeing sales, repairs & pool cleaning services.
  • Lead A Team of 8 to 10 employees, providing training, coaching and performance evaluations to ensure high standards of customer service and operational efficiency
  • Develop and implement sales strategies to achieve and exceed revenue targets, collaborating with corporate marketing for targeted campaigns.

Pool Cleaning Technician

Pinch A Penny Orlando (Goldenrod)
09.2019 - 06.2020

Managed a pool route of 75 pools per week, ensuring timely and thorough cleaning services to meet customer satisfaction.

Assistant Manager

Pinch A Penny Buena Ventura Lakes
08.2017 - 09.2019
  • Managed All aspects of retail operations, including sales, inventory management and customer service, achieving consistent grown in revenue and profitability

Store Manager

Pinch A Penny Edgewood/Pinecastle
08.2004 - 08.2017

Started working part time as a jugger and progressed to Store Manager, demonstrating strong leadership, dedication, and a commitment to quality of service.

Education

GED -

Home-Schooled
Orlando Fl

Skills

  • Team Leadership and Development
  • Retail Operations Management
  • Marketing Strategy Development
  • Customer Relationship Management
  • Budgeting and Financial Analysis
  • Inventory Management
  • Communication and Collaboration
  • Basic Plumbing and Electrical Knowledge
  • Extensive knowledge of all major pool brands' equipment lineup, installation, troubleshooting, and repair
  • Certified Pool Operator (CPO) License (2006 - 2012)

Languages

English
Native or Bilingual

Timeline

Retail Sales & Service Manager

Pinch A Penny Winter Garden
06.2020 - Current

Pool Cleaning Technician

Pinch A Penny Orlando (Goldenrod)
09.2019 - 06.2020

Assistant Manager

Pinch A Penny Buena Ventura Lakes
08.2017 - 09.2019

Store Manager

Pinch A Penny Edgewood/Pinecastle
08.2004 - 08.2017

GED -

Home-Schooled