
As a seasoned retail and service manager, I've built a career around transforming store operations and developing high-performing teams. In my current role at Pinch A Penny, I've taken a hands-on approach to leadership, overseeing everything from daily store operations and inventory management to leading a successful pool and repair service department.
My core passion lies in team building and talent development. I excel at hiring and training employees, setting clear sales goals, and empowering my staff with the product knowledge and sales tactics they need to succeed. This focus on people has been my biggest accomplishment—I've built cohesive teams that not only work well together but are also directly responsible for increasing sales and driving department growth.
I also have a strong operational and analytical foundation, with experience in writing and implementing store policies, analyzing monthly sales reports, and making data-driven decisions on product inventory. My unique blend of people-focused leadership and strategic business management ensures that I am always working to improve performance and build a thriving business.
Managed a pool route of 75 pools per week, ensuring timely and thorough cleaning services to meet customer satisfaction.
Started working part time as a jugger and progressed to Store Manager, demonstrating strong leadership, dedication, and a commitment to quality of service.