Jacoby Callier

Amazon Fulfillment Center: SAT2 & SAT3 Operations Manager (L6) 06/2020 to Current

Operations Leadership:

• Implemented and maintained comprehensive safety protocols while leading 300+ associates, achieving record-breaking volume of 92,000 units during Prime 2023 with zero reportable incidents
• Developed and executed safety-first operational strategies resulting in 32% productivity increase in 2022 while maintaining 94% SLI Score
• Ranked in top 25% of 80+ peers for Safety Management ability and Inclusion in 2022
• Partnered with Site RME on daily preventative maintenance and safety inspections of Dematic and Intellegrated systems

Team Development & Safety Training:

• Successfully mentored and promoted 6 Tier 1 to Tier 3 and 2 Tier 3 to L4 associates through comprehensive training programs
• Implemented safety-focused training programs for 100+ seasonal associates during Peak 2020 COVID onboarding
• Led daily safety briefings and conducted regular safety audits to ensure compliance with Amazon's safety standards

Operations & Risk Management:

• Monitored and managed inventory levels, WIP fluctuation, and workflow discrepancies to ensure safe and timely customer deliveries
• Developed and executed S&OP volume labor plans incorporating safety considerations and risk assessments
• Maintained #1 Quality team position in NA Region of AR Sortable Network while ensuring safety protocols

Angelo State University, San Angelo, TX Head Resident Assistant 10/2017 to 08/2019

• Led emergency response and safety protocols for 600+ residents
• Implemented new safety processes and diversity training procedures
• Conducted monthly health and wellness evaluations
• Managed crisis response and safety coordination with law enforcement and community programs

• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Implemented new processes, diversity training, and procedures tactfully and passionately.
• Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
• Conducting monthly evaluations such as health, wellness, performance, and behavior for each resident.
• Counseled and supervised 600+ residents while liaising between faculty, law enforcement, and community programs and organizations.
• Interviewed subjects, targets, and witnesses for information verification and corroboration.
• Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
• Oversaw effective use of all department resources to maximize efficiency and achieve production targets.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Provided a set budget to provide supplies, activities, and etc for workers, students, and faculty.