Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jacoby Carswell

Palmetto,USA

Summary

Dynamic individual with hands-on experience in Processed and tracked over 250 promotion packets, ensuring timely advancement of soldiers in accordance with Army regulations and promotion board guidance.
• Managed the unit’s PERSTAT (Personnel Status) reporting with 100% accuracy, contributing to real-time operational readiness tracking and deployment planning.
• Maintained accountability of over 300 personnel during field exercises and deployments through accurate and timely submission of daily PERSTAT reports.
• Coordinated and reviewed over 400 military award recommendations, ensuring compliance with AR 600-8-22 and timely recognition of soldier achievements.
• Oversaw end-to-end processing of Army Achievement Medals, Army Commendation Medals, and service ribbons; reduced award turnaround time by 30%.
• Provided expert-level guidance on promotion point worksheets (PPW) and Enlisted Record Briefs (ERB), directly impacting soldiers’ eligibility and career progression.
• Supported semi-centralized promotion boards by validating eligibility criteria, compiling board files, and coordinating board schedules.
• Created and maintained a digital filing system for award citations and promotion documents, increasing efficiency and accessibility for leadership.
• Assisted in preparation and distribution of DA 638s and award narratives, helping ensure all deserving personnel received proper recognition.
• Conducted training sessions for junior NCOs on promotion processes, PERSTAT accountability, and award writing best practices. and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Military

Army National Guard
10.2023 - Current
  • Trained and mentored junior soldiers on weapons proficiency, tactics, and physical fitness, leading to 87% improvement in overall unit readiness
  • Conducted risk assessments and implemented safety protocols to ensure compliance with military regulations during training exercises
  • Awarded multiple commendations for exceptional leadership skills under high-pressure situations during combat deployments
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Being a Human Resource specialist (42A) Processed and tracked over 250 promotion packets, ensuring timely advancement of soldiers in accordance with Army regulations and promotion board guidance.
    • Managed the unit’s PERSTAT (Personnel Status) reporting with 100% accuracy, contributing to real-time operational readiness tracking and deployment planning.
    • Maintained accountability of over 300 personnel during field exercises and deployments through accurate and timely submission of daily PERSTAT reports.
    • Coordinated and reviewed over 400 military award recommendations, ensuring compliance with AR 600-8-22 and timely recognition of soldier achievements.
    • Oversaw end-to-end processing of Army Achievement Medals, Army Commendation Medals, and service ribbons; reduced award turnaround time by 30%.
    • Provided expert-level guidance on promotion point worksheets (PPW) and Enlisted Record Briefs (ERB), directly impacting soldiers’ eligibility and career progression.
    • Supported semi-centralized promotion boards by validating eligibility criteria, compiling board files, and coordinating board schedules.
    • Created and maintained a digital filing system for award citations and promotion documents, increasing efficiency and accessibility for leadership.
    • Assisted in preparation and distribution of DA 638s and award narratives, helping ensure all deserving personnel received proper recognition.
    • Conducted training sessions for junior NCOs on promotion processes, PERSTAT accountability, and award writing best practices.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front End Team Lead

Wal-Mart Associate
10.2023 - 05.2024
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Handled cash transactions accurately and efficiently, ensuring proper documentation and adherence to company policies
  • Maintained a clean and organized work area, including restocking shelves, arranging displays, and monitoring inventory levels
  • Assisted with product selection by providing detailed information about features, benefits, and pricing
  • Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction
  • Collaborated with team members to achieve sales targets and meet department goals
  • Demonstrated strong product knowledge to answer customer questions accurately and confidently
  • Suggested upsells or cross-sells based on customer needs, increasing average transaction value by XX%
  • Participated in ongoing training programs to stay updated on new products, promotions, and company policies
  • Maintained awareness of current industry trends to provide informed recommendations to customers
  • Fostered positive relationships with regular customers through personalized service and attention to their preferences
  • Contributed ideas for process improvements that enhanced efficiency in daily operations
  • Closely followed all safety protocols related to handling merchandise or operating equipment
  • Achieved consistently high scores on mystery shopper evaluations for excellent service delivery
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Team Member

Burger King
01.2021 - 10.2023
  • Collaborated with team members to achieve project goals and deliver high-quality results
  • Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
  • Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
  • Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
  • Assisted in training new team members on company policies, procedures, and best practices
  • Maintained open lines of communication with team members to foster a positive work environment
  • Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
  • Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
  • Collaborated cross-functionally with other teams to ensure seamless integration of efforts for successful project execution
  • Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
  • Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Monitored and verified merchandise for proper prices and labels.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bachelor of Science - Law & criminal justice

Georgia State University
Atlanta, GA
05-2028

High School Diploma -

Creekside High School
Fairburn, GA
05-2024

Skills

  • Negotiation
  • Mentoring
  • Military Experience
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking

Accomplishments

  • Achieved an AAM through effectively helping with making sure my team succeed no matter the costs.
  • Supervised team of 112 staff members.

Certification

Food Handler Certification

Languages

English - Fluent

Timeline

Military

Army National Guard
10.2023 - Current

Front End Team Lead

Wal-Mart Associate
10.2023 - 05.2024

Team Member

Burger King
01.2021 - 10.2023

Bachelor of Science - Law & criminal justice

Georgia State University

High School Diploma -

Creekside High School

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Jacoby Carswell