Jacoby Kemp
Unscripted Love Ministries
Fort Worth,TX
1
Certification
21
years of professional experience
SENIOR PASTOR leading vision, preaching, and organizational direction for a ministry community. Delivers sermons, teaching, and leadership development that connect with diverse audiences, while using Microsoft Office Suite to guide volunteers, daily operations, budgeting, and scheduling. Builds trust through mentoring, community support, and calm handling of sensitive situations.
Work History
SENIOR PASTOR
2 Years 3 Months- Deliver 2 sermons and teachings weekly to varied audiences, aligning message content with ministry vision.
- Guide daily ministry operations, budgeting, scheduling, and organizational planning with steady oversight.
- Mentor and encourage individuals through patient guidance, community support, and responsive problem solving.
- Develop leadership programs and coordinate activities that promote personal growth, community involvement, and positive relationships.
- Communicate complex information in accessible ways through presentations, reports, and written updates using Microsoft Office Suite.
- Handle sensitive situations with professionalism, discretion, and sound judgment while maintaining consistent public-facing service.
CUSTOMER ADVOCATE I
2 Years 11 Months- Processed 20-40 medical and dental claims while following established procedures and maintaining attention to detail.
- Handled 30 customer interactions per day with accuracy, professionalism, and steady composure.
- Explained complex information clearly to customers with varied levels of understanding.
- Resolved questions and concerns through active listening, conflict resolution, and practical problem solving.
- Coordinated case routing to improve workflow and turnaround times across the team.
- Prepared detailed correspondence and maintained organized documentation for customer records.
- Worked independently while meeting performance and quality expectations in a remote customer support setting.
CLIENT SERVICES REPRESENTATIVE
2 Years 2 Months- Prepared 95% of transportation client reports with accurate details and timely documentation.
- Managed 3 client accounts weekly while maintaining accurate records and reporting documentation.
- Coordinated client schedules and activities for transportation-industry accounts with consistent follow-through.
- Delivered responsive customer support and resolved client issues with professionalism and clear communication.
- Supported team operations and troubleshooting in a fast-paced environment, contributing to day-to-day workflow stability.
- Communicated professionally with clients, coworkers, and business partners to keep information aligned across groups.
- Maintained organized records and routine documentation using Microsoft Office Suite and standard office systems.
CUSTOMER SERVICE REPRESENTATIVE
8 Years- Maintained 95% reporting accuracy across confidential administrative records and compliance documentation.
- Handled 30-40 client inquiries per day while delivering accurate account support and professional service.
- Coordinated testing schedules and compliance-related activities with clients and internal teams.
- Prepared reports and administrative documents using Microsoft Office Suite with attention to confidentiality.
- Supported special projects and daily operational needs through organized task tracking and time management.
- Maintained professional relationships with clients and internal teams through clear communication and problem solving.
- Demonstrated dependability, organization, and attention to detail in a high-volume service environment.
ASSISTANT ADMINISTRATOR
4 Years 9 Months- Coordinated 10-20 schedules and communications to support church activities and leadership priorities.
- Managed 10-20 weekly administrative tasks across office operations and facility oversight.
- Assisted with policy development and broader organizational administration.
- Prepared and taught Biblical lesson plans for teenage youth.
- Developed marketing and community outreach initiatives to strengthen engagement.
- Maintained website content and organizational information for accurate public access.
- Supported leadership with planning, coordination, and day-to-day problem solving.
Education
Bachelor of Science - Business Management
Small Business Entrepreneurship Certification
Skills
Communication & public speaking
Leadership & team development
Conflict resolution & problem solving
Community engagement & mentoring
Organization & time management
Accomplishments
- Pyramid of Excellence Recipient — 2015
- Outstanding Customer Service Representative — 2013
Certification
Certified Breath Alcohol Technician
CERTIFICATIONS & ACHIEVEMENTS
BNSF Recognition & Appreciation Awards — 2014–2017
Additional Studies:
- Texas A&M University — Commerce, TX
- McLennan County College — Waco, TX
Timeline
SENIOR PASTOR
Unscripted Love Ministries
07.2024 - CurrentRead More
CUSTOMER ADVOCATE I
BCBSTX
08.2021 - 07.2024Read More
CLIENT SERVICES REPRESENTATIVE
ADTS, Inc.
02.2019 - 04.2021Read More
CUSTOMER SERVICE REPRESENTATIVE
Examination Management Services, Inc.
02.2011 - 02.2019Read More
ASSISTANT ADMINISTRATOR
Jubilee Community Church
06.2005 - 03.2010Read More
University of Phoenix
Small Business Entrepreneurship Certification
Read More
University of Phoenix
Bachelor of Science from Business Management
Read More