Jacoby J. Stewart
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
Technical Support Agent
DOW Chemical
Plaquemine
02.2021 - 03.2022
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Submitted service tickets for equipment maintenance requests.
- Configured hardware, devices and software to set up work stations for employees.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Monitored systems in operation and input commands to troubleshoot areas.
Department Head of Electronics & Customer Service
Walmart Supercenter
Ruston
05.2020 - 01.2021
- Conducted semi-routine electronic testing, chronicled data and provided detailed reports to engineering team.
- Implemented operational timelines for service shut-offs to be observed.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Accumulated notes as to what caused certain problems to come about & the steps that I took to resolve the problem.
Education
Bachelor of Science - Computer Information Systems
Grambling State University
05.2022
Skills
- Communication Skills
- Ability to communicate effectively verbal and written
- Leadership Skills
- Problem Solver
- Customer Service: Excellent customer service skills with years of experience
- Time Management skills
- Troubleshooting
- Self-Driven
- Eager to learn
- Organizational Skills
Accomplishments
- A+
- C++
- JavaScript
- Security +
Timeline
Technical Support Agent
DOW Chemical
02.2021 - 03.2022
Department Head of Electronics & Customer Service
Walmart Supercenter
05.2020 - 01.2021
Bachelor of Science - Computer Information Systems
Grambling State University
Similar Profiles
Ali Al-NassirAli Al-Nassir
Operation Technician II at Dow-DuPont water solution –Dow Chemical CompanyOperation Technician II at Dow-DuPont water solution –Dow Chemical Company
Rana Muhammad Asif JamilRana Muhammad Asif Jamil
Senior Production Engineer at Sadara Chemical Company ‘Saudi Arabia, Saudi Aramco and DOW Chemical United States of America, HCUSenior Production Engineer at Sadara Chemical Company ‘Saudi Arabia, Saudi Aramco and DOW Chemical United States of America, HCU
Matthew PerezMatthew Perez
Operations Turn Around Coordinator/ Senior Day Operator at Dow ChemicalOperations Turn Around Coordinator/ Senior Day Operator at Dow Chemical
JaQuisha JenkinsJaQuisha Jenkins
Technical Support Agent at ConduentTechnical Support Agent at Conduent
Angelica RodriguezAngelica Rodriguez
Technical Support Agent at AloricaTechnical Support Agent at Alorica