Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jacola Hall

Jacola Hall

Rochester

Summary

Compassionate and dedicated Home Health Aide with experience at Rochester Regional, skilled in patient care and meal preparation. Enhanced client independence through personalized care plans and emotional support, while ensuring safety and well-being. Proven ability to monitor health metrics and improve quality of life, fostering strong relationships with clients and families.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Health Aide

Rochester Regional
02.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted disabled clients to support independence and well-being.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Developed individual care plans for clients based on specific needs.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Assistant Manager

Lifetime Assistance
01.2018 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Enhanced team productivity by streamlining operational processes.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Manager

Dollar General Store
02.2013 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

GED -

Iroquios Job Corp Center
Medina, NY

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Home safety assessments
  • Wound care
  • Care plan adherence
  • Medical charting
  • Physical therapy support
  • Case management
  • Emotional support
  • Safety procedures

Certification

  • HHA - Home Health Aide

Timeline

Home Health Aide

Rochester Regional
02.2025 - Current

Assistant Manager

Lifetime Assistance
01.2018 - 01.2025

Manager

Dollar General Store
02.2013 - 01.2018

GED -

Iroquios Job Corp Center

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