Jacolby Douglas
Dacada,TX
Summary
Dynamic Accounts Manager with a proven track record at Towne Park, excelling in account management and client relations. Enhanced cash flow through efficient billing procedures and strengthened client satisfaction by addressing concerns promptly. A collaborative leader, I trained junior staff, fostering a high-performing team culture while driving revenue growth.
Overview
4
4
years of professional experience
Work History
Accounts Manager
Towne Park
02.2022 - Current
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Account Manager
Towne Park
06.2021 - 02.2022
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.
- Facilitated onboarding processes creating seamless transitions.
Education
Hampton Preparatory
Dallas, TX05-2014
Skills
- Account management
- AP and AR management
- Month-end reporting
- Payroll management
- Inventory auditing
- Expense tracking
- Budget management
- Budget review
- Revenue forecasting
- Teamwork and collaboration
- Customer service
- Client relations
Timeline
Accounts Manager
Towne Park
02.2022 - Current
Assistant Account Manager
Towne Park
06.2021 - 02.2022
Hampton Preparatory