Reading, Health, & Research
JaColby Marshall
Delivery Helper
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Academy Sports + Outdoors
Houston, TX
01.2012 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Delivery Helper
Gallery Furniture
Houston, TX
06.2014 - Current
- Loaded and unloaded an average of 15 stops each day.
- Selected the most efficient routes in compliance with delivery instructions and fuel policy.
- Handled merchandise in accordance with product handling standards.
- Established long-term customer relationships through prompt and courteous service.
- Obtained signatures needed to complete and process all paperwork in a timely manner.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Reported customer questions, issues and complaints to management.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX 06.2012 - 06.2012
Pre-Medicine
Houston Community College
04.2021 - Current
Skills
Customer Relations
Supporting warehouse activities
Good telephone etiquette
Handheld scanner
Heavy lifting
GPS navigation
Pallet jack safety
Creative problem solving
Order fulfillment
Complaint resolution
Certification
Certified Warehouse, Gallery Furniture - [7years]
Interests
Timeline
Pre-Medicine
Houston Community College
04.2021 - Current
Delivery Helper
Gallery Furniture
06.2014 - Current
High School Diploma -
Robert E Lee High School
06.2012 - 06.2012
Customer Service Representative
Academy Sports + Outdoors
01.2012 - 06.2014