Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

JaColby Marshall

Delivery Helper
Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Service Representative

Academy Sports + Outdoors
Houston, TX
01.2012 - 06.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Delivery Helper

Gallery Furniture
Houston, TX
06.2014 - Current
  • Loaded and unloaded an average of 15 stops each day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Handled merchandise in accordance with product handling standards.
  • Established long-term customer relationships through prompt and courteous service.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Reported customer questions, issues and complaints to management.

Education

High School Diploma -

Robert E Lee High School
Tyler, TX
06.2012 - 06.2012

Pre-Medicine

Houston Community College
04.2021 - Current

Skills

    Customer Relations

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Certification

Certified Warehouse, Gallery Furniture - [7years]

Interests

Reading, Health, & Research

Timeline

Pre-Medicine

Houston Community College
04.2021 - Current

Delivery Helper

Gallery Furniture
06.2014 - Current

High School Diploma -

Robert E Lee High School
06.2012 - 06.2012

Customer Service Representative

Academy Sports + Outdoors
01.2012 - 06.2014

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JaColby MarshallDelivery Helper