JACOLE CONLEY
Arcadia,IN
Summary
Motivated experienced Front Desk Receptionist seeking a permanent position with a company with possible opportunities for growth and advancement . Reliable team player with a dedication to my work and the profession of communications. 10 + Years Receptionist, Billing, and or Front office. 19 Years of Pre-School teaching. Social media savvy with experiences in employee and client relations, time and project management, some marketing and event planning knowledge. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Little Smiles Pediatric Dentistry
07.2022 - Current
- Greet patients and their parents
- Announcing patients as necessary
- Work on variety of administrative tasks including copying, faxing, and taking notes
- Answering 30 to 40 calls daily , screening, and routing calls as necessary
- Assisting colleagues with administrative tasks
- Sorting and distributing mail
- Scheduling, Rescheduling and rearranging appointments for cleanings, operative patients and surgical patients
- Running reports
- Filing patient files
- Working with insurance, filing claims and collecting payments from both patients and insurance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Sr Correspondent Coordinator
Freedom Mortgage Corp
08.2016 - 06.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system
- Reviewed source documents to locate required data for entry
- Maintained data entry requirements by following data program techniques and procedures
- Developed efficient filing system to accelerate paperwork processing
- Reviewed database entries to verify regulatory compliance
- Identified and corrected data entry errors to prevent duplication across systems
- Proofread and edited documents to correct errors
- Provided VA with Veteran Documents to apply their refund into their principal
- Sent letters to borrowers to provide information as far as proof of employment, residence and assets.
Administrative Support, Administrative Coordinator
Five Star Restorations
04.2014 - 08.2016
- Scheduled and confirmed appointments
- Delivered, to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Maintained office calendars to track important dates and deadlines.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist
Abbott Carpet Cleaning
09.2013 - 04.2014
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Maintained front office cleanliness, purchased and stocked supplies
- Signed for packages, recorded deliveries and distributed to personnel
- Maintained office equipment, scheduling service to repair issues
- Pulled and organized requested documentation.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
BAC Preschool Teacher
Hamilton Heights School Corporation
08.2011 - 09.2013
- Monitored students in class and hallways to enforce school rules.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Distributed workbooks, papers and pencils to students.
- Organized student performance and enrichment activities to facilitate learning
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Assisted teachers with lesson preparations.
- Prepared lesson materials
- Laminated teaching materials.
Education
undefined
GED
Hamilton Heights High School
Arcadia, INSkills
- Front desk
- Administrative experience
- Computer skills
- Office experience
- Dental receptionist
- Medical scheduling
- Clerical experience
- Insurance verification
- Schedule management
- Calendar management
Timeline
Receptionist Administrator
Little Smiles Pediatric Dentistry
07.2022 - Current
Sr Correspondent Coordinator
Freedom Mortgage Corp
08.2016 - 06.2022
Administrative Support, Administrative Coordinator
Five Star Restorations
04.2014 - 08.2016
Receptionist
Abbott Carpet Cleaning
09.2013 - 04.2014
BAC Preschool Teacher
Hamilton Heights School Corporation
08.2011 - 09.2013
undefined
GED
Hamilton Heights High School