Jacon Avery

Conduct thorough research on claimants prior to surveillance. Perform stationary and mobile surveillance utilizing a camcorder and multiple covert video devices. Documented events through detailed report writing. Give testimony in court on the findings of the investigation. Was promoted to the position of Trainer in 02/2024. Trained new hires as needed on job duties and company policy.

Conducted criminal and civil background screening for clients (FCRA and Non-FCRA) to assist in determining suitability for employment according to federal, state, and corporate guidelines. Submitted reports of investigations to clients. Provided court records obtained through local courts and District Attorney's Offices. Performed audits to ensure the highest level of accuracy and quality. Investigated cases that were sent to collections. I was amongst the company's highest performers when it came to turnaround time, accuracy and quality. Frequently asked to train new hires throughout several different departments

Detected and reported unauthorized personnel and activities. Applied extensive training in law enforcement and combat tactics to protect stateside and international bases. Answered non-emergency and emergency calls for assistance. Prepared incident and complaint reports, desk blotters and other related local correspondence. Organized, processed, and disseminated information via two-way radio. Patrolled via motorized vehicles, all-terrain vehicles, and walking. Monitored and investigated suspicious persons and situations and unusual activities.

Maintained a Top-Secret Q clearance.

Conducted background investigations for the Office of Personnel Management on current and potential federal employees. Reported results of investigations with written observations and produced final reports. Maintained organized records of all information and material pertinent to open investigations. Completed comprehensive face-to-face interviews with subjects, neighbors, and employers to generate reports to document investigative findings to support adjudication decisions.

Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment. Maintained knowledge of company products and services to promptly resolve complaints and concerns. Assisted staff with resolving complex customer issues and implementing targeted solutions. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by listening closely to concerns and developing solutions.