Jacoquyn Rasco
Lake,MS
Summary
Hardworking and passionate business professional eager to bring strong organizational interpersonal, time management, and problem-solving skills to this organization. With over 5 years of experience working within the banking, e-learning, and technology industries; maintaining a well rounded skill set that further demonstrates a track record as an indispensable asset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Educational Tutor
Ignite Reading
07.2023 - Current
- My responsibilities include but are not limited to cultivating a trusting, meaningful relationship with students and schools while forming collaborative relationships with your Ignite! Tutor Educator peers. I am often tasked to execute high-level of attention to detail and meet deadlines. Lastly, I always arrive on time to all tutoring sessions, fulfill all duties associated with your role while representing Ignite! Reading with superior professionalism.
Scoring Administrator (Remote)
Pearson Scoring
04.2022 - 06.2023
- My primary responsibility is to supervise up to 60 scoring assistants during scoring hours while they apply scores to assessment responses. During the scoring windows, I am also tasked to provide feedback and to ensure the validity of applied scores. During project deadlines, I developed and maintained effective working relationships with directors and other supervisors via open communication.
Product Support Representative II (Remote)
Jack Henry & Associates
08.2021 - 12.2022
- My primary responsibilities were answering inbound client phone calls pertaining fraudulent or suspicious bank transactions. I would assist cardholders according to company policy referring them to their financial institution when necessary. It was crucial that stayed up to date on innovations within financial tech industry, and informed on company policy changes.
Online English Teacher (Remote)
Qkids
07.2021 - 07.2022
- My responsibilities included using pre-written curriculum to teach students the English via remote video conferencing. I managed several students at a time, while implementing lesson plans covering required course topics. I would often gently correct student pronunciation and grammar to improve conversation skills.
Loan Servicing Specialist II (Flex/Hybrid)
Regions Bank Operations Center
07.2018 - 12.2020
- My responsibilities include data entry of loan information into our computer systems. I would review loan data for accuracy and resolve customer and associate inquiries. I would assess customer account histories to determine previous compliance with payment plans and loan terms. My responsibilities also included preparing, editing, distributing, documents/reports. I would conduct research resolve loan related issues which may include missed payments, disputed accounts history requests and general loan inquires. Lastly, I participated in continuous improvement by generating suggestions, conducting training sessions, and engaging in problem-solving activities to support teamwork.
Education
Master of Arts - Higher Education
Mississippi State University
Starkville, MSBachelor of Arts - Psychology
Mississippi State University
Starkville, MSSkills
- Supervisory experience
- Active Listening
- Teamwork and Collaboration
- Computer Literacy
- Multitasking Abilities
- Analytical and Critical Thinking
- Microsoft Office
- Workflow planning
- Customer Service
- Interpersonal Skills
- Flexible and Adaptable
- Excellent Communication
- Retaining Information
- Educational Support
- Writing Assessments
Certification
- Educator’s Teaching License (Grades 7-12)
- License # 265836
Foundations of Project Management
Timeline
Educational Tutor
Ignite Reading
07.2023 - Current
Scoring Administrator (Remote)
Pearson Scoring
04.2022 - 06.2023
Product Support Representative II (Remote)
Jack Henry & Associates
08.2021 - 12.2022
Online English Teacher (Remote)
Qkids
07.2021 - 07.2022
Loan Servicing Specialist II (Flex/Hybrid)
Regions Bank Operations Center
07.2018 - 12.2020
Master of Arts - Higher Education
Mississippi State University
Bachelor of Arts - Psychology
Mississippi State University
- Educator’s Teaching License (Grades 7-12)
- License # 265836
Foundations of Project Management
Similar Profiles
Ashlee OgrenAshlee Ogren
Online Reading Tutor at Ignite ReadingOnline Reading Tutor at Ignite Reading
Liletta ProctorLiletta Proctor
Tutor Educator at Ignite ReadingTutor Educator at Ignite Reading
Gabriella EsquedaGabriella Esqueda
Educational Tutor at Ignite ReadingEducational Tutor at Ignite Reading