Jacora Ford
Summary
To continue cultivating my skills as a manager in the business administration & management field.
Overview
5
5
years of professional experience
Work History
Member Services Manager
LA Fitness
09.2021 - Current
- Resolve all member complaints and concerns throughout all LA Fitness in the US and Canada
- Reconcile and deposit bank statements
- Oversee payroll and supply budgets
- Generate and manage weekly reports and walk-throughs
- Accountable for generating revenue for the company to hit 100-120% MISC gross goal bi-weekly
- Train new operations managers and assistant operations managers throughout the state
- Ensure the club is well maintained and presentable for members and employees
- Handle all billing information for declined accounts in all LA Fitness
Operations Manager
LA Fitness
01.2020 - Current
- Manage day-to-day operations throughout the entire club
- Hire and train front desk, kids club, and janitorial staff
- Produce schedules bi-weekly for all operations staff
Assistant Operations Manager
LA Fitness
11.2019 - 01.2020
- Assisted the operations manager with creating monthly revenue goals
- Answered all phone calls and assisted the callers with any issues
- Greeted members with great customer service
Education
MASTER OF BUSINESS ADMINISTRATION -
Kennesaw State university
06.2024
bachelor of science - sports management
university of west georgia
05.2019
Skills
- Operations management
- Communication skills
- Technical skills
- Teamwork
- Problem-solving
Volunteer Experience
- AmeriCorps
- Habitat for Humanity
- Mercedes Benz Stadium
Timeline
Member Services Manager
LA Fitness
09.2021 - Current
Operations Manager
LA Fitness
01.2020 - Current
Assistant Operations Manager
LA Fitness
11.2019 - 01.2020
MASTER OF BUSINESS ADMINISTRATION -
Kennesaw State university
bachelor of science - sports management
university of west georgia