JaCoreon England
Sandusky,OH
Summary
Focused patient care professionally accustomed to prioritizing and delivering quality patient care. Offers 4 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Cleveland Clinic
10.2022 - Current
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Customer Service Manager
Home Depot
05.2022 - 10.2022
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Patient Care Technician
Firelands Reginal Medical Center
01.2020 - 05.2022
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Associate of Science - Nursing
Lorain County Community College
Elyria, OH05.2025
High School Diploma -
Sandusky High School
Sandusky, OH05.2021
Skills
- Vital Statistics Recording
- Medical Triage/Admission
- Specimen Transportation
- Monitoring Patient Conditions
- Surgical Preparation Assistance
- Nursing Staff Support
- Activities of Daily Living (ADL) Assistance
- IV Discontinuation
- Blood Glucose Monitoring
- Prioritizing Patients during patient rounding
- Complex Problem-Solving
- Knowledgeable with Epic Software/Microsoft Excel
- Supervised team of 12 staff members
- Knowledgeable with Epic Software
Accomplishments
- Precepting onboarding colleagues
- The Rose Award
- Head of Patient Care Nursing Assistant Committee
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- BLS - Basic Life Support
- Clinical Emergency room Technician
- Mass Casualty Incident Training
Languages
English
Native or Bilingual
Timeline
Patient Care Technician
Cleveland Clinic
10.2022 - Current
Customer Service Manager
Home Depot
05.2022 - 10.2022
Patient Care Technician
Firelands Reginal Medical Center
01.2020 - 05.2022
Associate of Science - Nursing
Lorain County Community College
High School Diploma -
Sandusky High School
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