A dedicated and responsible professional with cumulated skills through experience. Demonstrated ability to effectively perform and handle the workload of an office environment. Brings expertise in a range of organizational procedures and policies. Skilled in assisting and directing individuals. Strong attention to details and organization.
Overview
12
12
years of professional experience
Work History
City Mail Carrier
United States Postal Services
New Iberia, LA, 40hrs/Week
05.2017 - Current
Exercise strong inter-personal skills to pleasantly engage in daily interactions with residents and customers.
Deliver and collect charges on customs items and postage due mail.
Accepts personal liability of all items until they are delivered to recipient and payments are returned to the post office.
Exercise discretion and good judgement to resolve customer inquiries or complaints.
Communicate customer complaints, requests and feedback to the post master for swift resolution.
Use portable devices to maintain system records by scanning items delivered to homes and businesses.
Work professionally with other employees in the office.
Battalion Non-Commissioned Officer
United States Army
Fort Polk, LA, 40hrs/Week
07.2015 - 05.2017
Used Microsoft Excel to develop an inventory system for tracking and maintaining supplies. Reordering supplies as needed.
Ensured that inventory needed for training or deployment was securely loaded for transfer and verified that each item was accounted for upon its arrival to location.
Managed and became the first point of contact for 30 team members.
Maintained the calendar for training courses, certifications, and evaluations. Prioritizing items based on determined importance and availability.
Assisted internal departments to coordinate travel arrangements and lodging accommodations for team members attending training events.
Received, reviewed and submitted travel vouchers for training events.
Reviewed documents for completeness in preparation for signature from senior official.
Upheld strict confidentiality of all employee records/files (hard copy and digital) and other classified correspondence.
Company Fire Support Chief
United States Army
Fort Polk, LA, 40hrs/Week
08.2013 - 07.2015
Used a computer and various computer software(Microsoft Excel, Word, Outlook, PowerPoint) to type a number of memorandums, letters, reports,and emails.
Created sub-component inventory lists to ensure equipment requiring various attachments were fully operational upon their arrival to sites.
Reviewed outgoing correspondence for procedural and grammatical accuracy.
Completed in-processing paperwork for new employees upon their arrival to the military base.
Triaged incoming phone calls and routed callers to appropriate staff officials.
Provided access to grief counseling during times of emergency.
Forward Observer
United States Army
Fort Campbell, KY, 40hrs/Week
01.2010 - 08.2013
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.