Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacorey Williams

Winston-salem,NC

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Big Rock Sports
03.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.

Lead Customer Service Representative

Zips Car Wash
09.2020 - 02.2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained up-to-date knowledge of product and service changes.

Education

CyberSecurity

Google Certification's Program
05.2024

High School Diploma -

Richmond Senior High School
Rockingham, NC
06.2019

Skills

  • Problem-Solving
  • Interpersonal Communication
  • Relationship Management
  • Willingness to Lead
  • MS Office Applications
  • Team Member Training
  • Customer Service
  • Call Management
  • Account Management
  • Customer Correspondence
  • Positive and Friendly
  • Fast Learner

Timeline

Warehouse Associate

Big Rock Sports
03.2023 - Current

Lead Customer Service Representative

Zips Car Wash
09.2020 - 02.2023

CyberSecurity

Google Certification's Program

High School Diploma -

Richmond Senior High School

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Jacorey Williams